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Leasing Consultant

4 months ago

Baltimore, United States Maryland Management Full time

Maryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.

A leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on people’s lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Company’s apartment communities with the Company’s management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community.

There are three core categories of responsibilities:
**Leasing**
- Conduct tours of the grounds of the community and show apartments to prospective residents
- Sell the community over the phone/internet to convert leads to on-site tours
- Greet all individuals that enter the leasing office in a friendly and professional manner
- Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community
- Represent the company in a professional manner at all times

**Customer Service**
- Develop and maintain professional relationships with prospective and current residents
- Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
- Handle resident calls and in-person concerns
- Respect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing Laws

**Administrative**
- Accept rental payments
- Facilitate the move-in and move-out process
- General clerical assistance including answering phones, taking messages, filing, etc.

**Schedule**

This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the leasing consultant must be able to work one weekend day as part of a five-day workweek.

**Requirements**:

- Transportation - Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
- Language - Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
- Education/Experience - A high school diploma, GED, or equivalent experience is required.

**Additional Information**

Maryland Management offers an attractive compensation and benefits package including:

- Excellent health benefits package for full-time employees, including fully paid health insurance
- Dental and vision insurance options
- Employee housing discount at any of our communities
- 401k plan with a match contribution
- Paid time off, including vacation and sick leave
- Paid holidays
- Educational reimbursement
- Room for advancement
- Annual awards banquet and other company social functions

**Acknowledgment**

We are proud to be an equal opportunity employer.