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Help Desk Technician

4 months ago

New York, United States EMR CPR LLC Full time

Position: HelpDesk Tech

NOTE: Must be willing to work onsite

Location: Manhattan, NY

Job Responsibilities:

- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
- Monitor and accessory deployment/collection
- Imaging/Provisioning Laptops/Workstations (not 100% required)
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments
- Upgrading broken devices or any damaged devices
- Workstation Sweeps - Resetting monitors on a weekly basis
- Ensure workstation monitors are functioning along with peripherals
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
- Maintain Storage room assets and counts
- Interfacing with users to troubleshoot software issues
- Printer management and preventative maintenance
- E-waste
- Wipe all devices before e-wasting

Qualifications / Experience:

- A+ Certification
- Inventory Systems
- Ticketing Systems

Schedule:
Monday - Thursday 9am - 4pm

**Job Type**: Part-time

Pay: $27.00 - $30.00 per hour

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Referral program
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Windows: 3 years (preferred)
- Hardware/Software break fix: 3 years (preferred)
- Mac OS: 3 years (required)
- Help desk: 3 years (required)

Work Location: In person