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Customer Service Representative

4 months ago

Cohoes, United States Aquatic Development Group Full time

About the Role

Key Responsibilities
- Field incoming calls, answer technical questions, identify problems, recommend solutions, and quote replacement parts.
- Open and maintain customer accounts by recording contact and account information.
- Provide quotes and proposals from small parts to large rehab projects.
- Build sustainable relationships of trust with customer through open and interactive communication.
- Research archives to obtain pertinent job related info by utilizing a multitude of tools and investigation techniques.
- Coordinate service and renovation projects utilizing ADG technicians, ensuring that the required materials and tools are available.
- Interact with the Engineering department to obtain drawings for replacement parts and equipment
- Manage project documents e.g. project correspondence, photos, field reports, purchase orders, etc.
- Post packing list and related shipping documents for product shipments
- Follow up with customers to insure satisfaction and promote repeat business.
- Access and manage warranty claims.
- 2+ years or more of relevant Customer service experience
- 1+ years of experience with fabrication software
- 1+ years of experience with Microsoft suite

1+ years of experience with Joboss, or similar software

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Cohoes, NY 12047: Relocate before starting work (required)

Work Location: In person