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Guest Service Representative
3 months ago
The schedule for this role is 8:00am am-4:30pm pm, Sunday - Wednesday at $16.50 per hour. This role is fully benefits eligible and eligible for additional shift differential pay due to hours outside of the day shift.
JOB SUMMARY
Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures for both Hope Lodge operations and general American Cancer Society are followed. Ensures safe operation of a Hope Lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with ACS staff to ensure financial and volunteer support of the lodge.
MAJOR RESPONSIBILITIES
- Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
- Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
- Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
- Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
- Performs any and all necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
- Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
- Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
- Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
- Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
- May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient and professional manner. Tracks all rides provided, miles driven, safety issues and vehicle maintenance needed or completed.
- Duties for a specific shift or lodge location may also include cleaning/sanitizing common areas and/or guest rooms, working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and/or preparing rooms for incoming guests.
- Performs other duties as assigned.
Pay: $16.50 per hour
**Benefits**:
- Flexible schedule
Schedule:
- On call
Work setting:
- In-person
Work Location: In person
