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Assistant General Manager

4 months ago

Santa Fe Springs, United States Apria Healthcare LLC Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company

**ABOUT THE COMPANY**
- Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._
- $99,330.00 - $184,470.00 USD Annual_

**JOB SUMMARY**

The Assistant General Manager is responsible for the administration and efficient daily operation of the branch office, including operations, service, and safety in accordance with Apria’s objectives. In addition, the Assistant General Manager will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results. This position nurtures culture and engagement while overseeing strategies focused on improving the overall experience of employees and patients.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Collaborates with the General Manager to develop, review, update and implement a successful business strategy. Assist in the development and preparation of the branch’s annual budget.
- Utilizes technology and tools to their fullest capabilities in order to optimize performance at the branch and assists in developing procedures to correct deficiencies.
- Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
- Troubleshoots problems regarding operational procedures.
- Responds to customer inquiries and resolves patient complaints.
- Monitors branch operating expenses and revenues in order to meet established budgeted goals and projected growth revenues.
- Responsible for hiring, training, coaching and performance of team members. Provides direction and guidance in work assignments. Ensures timely and accurate completion of tasks.
- Cultivating and promoting a culture that reinforces Apria’s vision and core values by creating an inspiring team atmosphere with open communication.
- Maintaining a big picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience.
- Ensures the effective operation and management of all functional areas of the branch such as customer service, collections, clinical services and distribution.
- Monitors key performance indicators and is responsible for implementing corrective measures.
- Ensures operational procedures comply with federal, state, local and Joint Commission requirements.
- Performs other duties as required.

***

**SUPERVISORY RESPONSIBILITIES**
- Responsible for hiring, coaching, developing, and performance management of subordinate staff.
- Responsible for retention of branch personnel through on-boarding, coaching, mentoring, and development.

**MINIMUM REQUIRED QUALIFICATIONS**

**Education and/or Experience**
- 4 year college degree or equivalent experience required.
- At least 3 years related experience is required.
- 5 Years Leadership experience is required.
- Must reside within the area of primary responsibility.

**Certificates, Licenses, Registrations or Professional Designations**
- N/A

**SKILLS, KNOWLEDGE AND ABILITIES**
- P&L Management
- Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.
- Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
- Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
- Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at times managing simultaneous projects with competing priorities.
- Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
- Sound decision-making skills

**Computer Skills**
- Proficient in Microsoft Office