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Service Desk Administrator
4 months ago
Description:
Mechanical Dynamics & Analysis LLC (MD&A), one of the largest independent turbine repair organizations in the U.S., is looking to fill an immediate opening for a Service Desk Administrator. This position will support MD&A from our facility in Latham, NY.
Mechanical Dynamics & Analysis (MD&A) is a Subsidiary of Mitsubishi Heavy Industries (MHI), a world class supplier for power generation maintenance services, repairs, and parts in the utility and industrial industries.
Reporting to the Service Desk Manager, the Service Desk Administrator will provide organization-wide support for troubleshooting of, but not limited to: PC systems, mobile devices, software, printing, and file sharing.
**Essential Job Functions**:
- Troubleshoots and resolves trouble tickets entered into the service desk software
- Familiarity with Microsoft 365
- Assists with development and maintenance of documentation as it relates to functions and tasks of position
- After-Hours support required on rotating basis
- Installs and maintains PC systems and mobile devices
- Installs and maintains software
- Follows, maintains, and helps develop IT department standard operating procedures
- Trains users on software usage and best practices
- Troubleshoots and administers printers, copiers, fax machines, and other IT equipment
- Troubleshoots and administers telephone sets
- Assists with new hire orientation regarding initial usage of information systems hardware and software
- Assists with maintaining IT Inventory of company assets such as hardware and software
- Perform other such duties as may be required
**Other Duties and Responsibilities**:
- Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
- Participate in proactive team efforts to achieve departmental and company goals.
- Contribute to building a positive team spirit.
- Communicate effectively with end users and management at all levels.
- Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
- Maintain the highest degree of honesty and integrity at all times.
**Requirements**:
- Education and/or Experience: An Associates (AS) in Information Technology plus 1-2 years of IT related experience OR equivalent combination of education and experience in IT.
- Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Computer Skills: Complete knowledge of PC software and hardware configurations. Thorough knowledge of Microsoft Windows, Networking, Anti-Virus, e-Mail, and Microsoft Office. Must be able to configure and troubleshoot printers in a network environment.
**Physical Demands & Work Environment**:
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Visual acuity sufficient to work at a computer screen frequently and throughout the day, near and far visual acuity, depth perception, color vision sufficient to recognize people, words, and numbers.
- Frequent standing and walking, and occasional bending, stooping, kneeling.
- Occasional navigating and/or crawling in confined spaces in buildings.
- Lifting to twenty-five (25) pounds frequently, fifty (50) pounds on an occasional basis, and in excess of fifty (50) pounds with assistance. The heavy objects to be lifted include rackmount server equipment, printers, and related equipment.
- Body Twisting and turning during equipment installs.
- Speaking and hearing ability sufficient to hear over phone and carry-on routine conversations.
- Legally drive an automobile and transport equipment.
- Sit for extended periods in a typing position.
- Hand-eye-arm and finger dexterity to use a personal computer keyboard and other common office equipment for long periods of time.
- The noise level in the work environment is typical for an office environment but may be usually moderate to loud if visiting other facilities. Hearing protection may be recommended and/or required in some areas.
