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Business Analyst

4 months ago

Schaumburg, United States Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Our Video Services and Access Control organization isn’t just here to support our business. We’re here to reinvent it - by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
**Our sales teams work the front lines in providing our valued customers and partners with the best solutions that help build safer communities. Our goal is to provide them and our customers with frictionless and efficient interactions to offer a seamless buying experience.

We are looking for an innovative, self-starting Senior IT Business Analyst to partner with our Sales Operations teams to facilitate new features in our IT ecosystem to enable streamlined processes and deeper analytics. This person will be tasked with understanding the sales cycles and customer segments of the different brands we serve, helping our business partners realize synergies and opportunities to grow our market share, leveraging various systems to enhance our processes

**Responsibilities**:

- Collaborate with the Sales Operations and Channel Operations teams to fully understand success goals, support and sales processes with an aim to identify process breakthroughs and reduce friction for internal teams, partners and end customers
- Understand and manage Salesforce data models to accurately identify/correct missing data, align data structures and map fields in support of data import activities (Leads, Opportunities, Accounts, Quotes, Orders, Users, Territories)
- Conduct Salesforce and SAP data imports and post-import validation activities
- Oversee and work with Salesforce Territory Management/Territory Planning, assisting Sales Operations with change requests.
- Assist Sales management in collecting and prioritizing requests, developing user journey maps, wireframes, current state documentation, future state definitions, and gap analysis evaluations to ensure processes are optimized ahead of specifying requirements
- Participate in user acceptance testing (UAT) of SalesOps and ChannelOps enhancements.
- Work with our eCommerce, CRM, subscription, and CPQ technical teams to detail current and future features, developing a deep understanding of integration points and data intersections
- Develop detailed use cases and acceptance criteria, working with developers and QA teams to ensure they are equipped with the information they need to deliver reliable solutions
- Record and track system issues including examples as necessary, tracking to successful resolution
- Keep a feedback loop with business partners to ensure solution alignment and deliver the desired information analysis capabilities.

**Requirements**:

- Degree in Business or IT related field of study
- 5+ years of experience as an IT Business Analyst or similar role
- 2+ years of experience in Salesforce:

- Proficiency in Salesforce CRM, strong understanding of sales objects, field level data, users, roles, permission sets, sharing rules, territory management, territory planning, forecasting, and reporting
- Understanding of Microsoft Excel or GoogleSheet PIVOT tables and basic data formulas _(Vlookup, Match functions, Split text, Detecting duplicates, conditional formatting)._
- Fluency in Google (Gmail, Google Drive, etc.)
- Analytical and critical thinking skills necessary to identify cause-and-effect relationships and make recommendations
- Effective time management and organizational skills with the ability to work with tight deadlines and changing priorities
- Passionate about automation of data-related tasks and technology

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**Basic Requirements**:

- Bachelors Degree with 5+ years of IT Business Analyst experience and 2+ years of Salesforce experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

**Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type