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Relationship Manager

4 months ago

Madison, United States Wind River Payments Full time

As a Relationship Manager at Wind River Payments (WRP), you will thrive on building strong, long-term client relationships. You'll understand client needs and demonstrate how our unique service model and industry-leading solutions will meet those needs. You will see opportunities where others see challenges. This role will require individual accountability, but you will also become part of an experienced, dedicated, and supportive team.

**RESPONSIBILITIES**:

- Develop and proactively manage strong and effective relationships with our customers.
- Lead retention efforts on assigned accounts.
- Meet or exceed sales goals for assigned portfolio of existing clients through consultatively selling product or service solutions that will enhance and grow their business.
- Provide ongoing support to assigned clients by responding to inquiries and requests, resolving issues, and leading regular face-to-face program reviews.
- Collaborate effectively with internal departments to assist in problem-solving and identifying appropriate solutions for clients.
- Act as an advisor to clients, providing education on industry rules, regulations, and trends; conducting research; and offering guidance on payments program design that will support the growth of their business.

**REQUIREMENTS**:

- A bachelor's degree and 4 years of customer service experience, or an equivalent combination of education and work experience.
- Previous relationship management experience is preferred.
- Excellent communication (written, verbal, non-verbal) and active listening skills.
- Strong negotiation skills and consultative sales experience.
- Demonstrated ability to influence and collaborate with others to achieve shared goals.
- Excellent problem-solving ability.
- Strong organizational and time-management skills, and superior attention to detail.

**WHY JOIN WIND RIVER?**
- We are committed to building strong partnerships with **our employees, our customers, and our community**.
- We're a growing company in the rapidly advancing and innovative payments industry.
- We offer a great compensation and benefits package.
- We are a family-owned business committed to remaining so.
- We have a fun and supportive work environment, and we value work-life balance.

**WHO WE ARE**:
**Wind River Payments** provides superior payment processing products and services to thousands of clients throughout the country. At Wind River, our _mission_ is to provide our customers with an unmatched level of expertise, service, and commitment; to inspire our employees to do great things; and to generously give back to the communities we serve.

We pride ourselves on doing business differently and delivering a level of customer care that is unequaled in our industry. Our _vision_ is that we will be the payments industry leader in customer loyalty.

We are successful by living our company _values_, which are:

- **_ Move Forward Together_**_:_**_ Assume Good Intent; Collaborate and Communicate._
- **_ Walk the Talk:_**_ Honor your Commitments; Take Initiative._
- **_ Learn and Be Curious:_**_ Challenge Assumptions; Try New Things._
- **_ Be Excellent, Have Fun:_**_ Choose to be Positive; Work Hard, Play Hard._

Wind River Payments is an equal opportunity employer (EOE).