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Customer Experience Specialist
4 months ago
ABOUT THE COMPANY
Marketlab is a market-leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private-label products. It’s our mission to provide our healthcare partners with timely solutions with a straightforward approach based on knowing them and their work. Every day, we strive to positively impact the lives of the people who, in turn, impact the health and wellness of our communities.
Based in Grand Rapids, Michigan, Marketlab's success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience.
ABOUT THE POSITION
The Customer Experience Specialist helps all of Marketlab's loyal customers get their questions answered and inquiries resolved. Our Customer service is outstanding because this position is consistently seeking to exceed expectations and deliver the best.
RESPONSIBILITIES AND DUTIES
- Consistently exceed all customer expectations.
- Respond to incoming inquiries on orders, product, and pricing with a focus on First Call
Resolution.
- Resolve all customer complaints/issues with a sense of urgency
- Multi-task across multiple platforms and conversations, prioritizing phone calls
- Thorough communication with internal partners and customers
QUALIFICATIONS
- One or more years of related experience and/or training in an office environment.
- Self-directed in completion of daily work and the ability to multi-task.
- Ability to communicate effectively and professionally with external customers and/or
co-workers (internal customers).
- Proficient in using Microsoft Office (Word, Excel, Outlook).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
