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Assistant Front Office Manager

3 months ago

Carlsbad, United States Omni Hotels & Resorts Full time

Overview:
**La Costa Resort and Spa**

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

**Job Description**:
The Assistant Front Office Manager assists in leading the overall Front Office team with the direction of the Director of Front Office. Help schedule hourly assoicates, review inventory, assist with Guest Services and other responsibilities that are given by the Director of Front Office.

**Responsibilities**:
Include the following:

- Train, cross-train and retrain all Front Office staff according to Omni brand standards.
- Knowledge of all Front Office standard operating procedures.
- Counsel and coach all subordinate employees when necessary.
- Maintain good working relationships and establish communication with all departments.
- Maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently and courteously.
- Uphold the hotel's commitment to gracious hospitality and follow through on Four Key Service programs.
- Run, trace reports & special service request reports to ensure guest requests are fulfilled.
- Prepare weekly work schedules within budget.
- Check for accurate credit limits and in house guest rates for accuracy.
- Develop a good working knowledge of all Front Office positions.
- Ensure that all ledger work is neat and accurate and that all clerks are balanced at the end of the shift.
- Assist guests requesting to speak with a Manager.
- Assist in staff meetings of Front Desk personnel.
- Complete all tasks as assigned by management.
- Maintain accurate payroll records and track call outs.
- Other duties will be assigned.

Qualifications:

- A minimum of two (2) years front office and supervisory experience in a resort or full service hotel required.
- Union experience prefered but not required.
- Must have a flexible schedule and be available to work weekends, holidays and overnight.
- Must have exceptional customer service skills.

**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

**Salary: $66,560k**
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_