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North America Distribution Services Manager

3 months ago

Whitehouse Station, United States Chubb Full time

**Major Duties and Responsibilities**:

- Manage and lead the team that manages agency vetting, enrollment, appointment, carrier licensing, and agency contracting processes.
- Direct distribution expansion for Chubb North America.
- Drive continuous operational improvement.
- Oversee and ensure effective ongoing administration of Chubb agents and brokers throughout North America, including appointments, code creation, agency changes, contract addendums, and support for agency mergers and acquisitions
- Lead the Producer Services team in a manner that delivers timely and dependable customer service to Chubb’s agents.
- Consult with Chubb Insurance Solutions Agency leadership team to introduce new ideas, lead change, and drive continuous improvement.
- Analyze and provide monthly and year-to-date reporting associated with reducing appointment and licensing fee costs.
- Partner with Chubb IT and third-party software and development vendors to ensure that all systems supporting Producer Services and Operations meet business requirements and enable optimal efficiency.
- Drive the rigorous production analysis of agents.
- Provide ongoing analysis and measurement of revenue generated.
- Collaborate with General Counsel to ensure that regulatory requirements for producer appointments and licensing are met.
- Collaborate with the Compliance Team to align producer licensing requirements within Producer Services with state regulations.
- Support Regional Executive Officer and Branch Management requests for distribution expansion reporting and analytics.

**Skills**:

- Ability to effectively balance strategic thinking and tactical execution
- Skilled collaborator and negotiator
- Adaptability
- Superior analytical skill
- Emotional maturity
- Strong written and oral communication skills
- Background at leading teams that provide a high level of customer service
- Active listening
- Ability to develop solutions for complex problems
- Influencing skills
- Resourcefulness and perseverance
- Active leader for Diversity, Equity, Inclusion, and Belonging

**Qualifications**:

- 10+ years of experience in either Insurance Operations, Compliance or New Producer Onboarding desired.
- 4-year college degree preferred.
- Advanced knowledge of Microsoft Excel and significant experience with Word, Outlook, Power Point, OneNote.
- Demonstrated people management.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.