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Academic Operations Coordinator

4 months ago

Flagstaff, United States Northern Arizona University Full time

**Workplace Culture**

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

**Special Information**
- This position is an on-site position which requires the incumbent to complete their work at the Scottsdale Community College campus with or without accommodation. Opportunities for remote work are rare.
- This position is posted as Academic Operations Coordinator, which is a working title. The NAU system title for this position is Academic Program Coordinator, Intermediate.

The Office of Academic and Workforce Alliances is committed to quality Statewide program delivery that is dynamic and nuanced. It requires a sophisticated understanding of the multitude of stakeholders’ interests to best serve student needs. This is a critical position focusing on day-to-day statewide academic operations, supporting operational logistics, and administrative functions required to convene NAU classes at Scottsdale Community College and multiple sites throughout the state. This includes, but not limited to, creating and maintaining class schedules, coordinating statewide facility/classroom usage, and providing a variety of support to academic units, faculty, staff, community partners, and other stakeholders.

Statewide Academic Operations - 75%
- Process various university course scheduling procedures independently, including:_
- Create and maintain class schedules in Coursedog/LOUIE for NAU Scottsdale campus classes, as well as other statewide locations and online programs.
- Maintain and update schedule of courses and course rotation documents, gather required information and clarify missing or unclear information with academic departments.
- Follow established NAU course create guidelines and timelines.
- Cancel courses as requested by academic departments; communicate schedule changes to instructors, partner facilities, and other stakeholders.
- Create and/or generate reports and data integrity queries.
- Coordinate classroom use at the NAU Scottsdale Campus for NAU classes, as well as other assigned statewide locations, including:_
- Manage and maintain room reservation requests to various statewide partner facilities, confirm reservation requests, and update partner facility owner of any changes to course schedules or class cancellations.
- Coordinate with partner facilities to provide NAU faculty and students access to various facility resources such as buildings, classrooms, classroom computer, WIFI, or other computer networks.
- Support NAU faculty teaching at various partner facilities in troubleshooting campus-related issues.
- Assist with room reservations for NAU graduate student dissertation defenses at Scottsdale Community College.
- Statewide and Online Instructor Assignments_
- Collaborate with NAU academic departments to identify faculty teaching assignments.
- Lead communications to NAU faculty to facilitate class scheduling and preparation.
- Assign instructors to courses in Coursedog/LOUIE.
- Respond to instructor inquiries, as well as requests for administrative support.
- Communicate facility specific information and resources to the NAU faculty member assigned to the course.

Campus Support - 20%
- Serve as NAU Scottsdale campus building manager.
- Provide front-office coverage and support in the UC Building at Scottsdale Community College.
- Reserve/schedule UC Building classrooms and meeting rooms for internal and external use.
- Liaison with NAU CAPCOT/Space Management, NAU ITS, and Scottsdale Community College as needed in support of campus operations.
- Serve as a Clery Act Campus Security Authority (CSA) for NAU Scottsdale campus.
- Provide any non-financial administrative support requested by unit leadership.

Other - 5%
- Perform other duties as assigned.

Occasional business travel may be required. Employees may be required to provide their own transportation. Weekend and evening hours may occasionally be required.

**Minimum Qualifications**
- Bachelor’s degree in relevant field.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

**Preferred Qualifications**
- Experience in course scheduling in a university setting.
- Experience supporting academic operations in a university setting.

**Knowledge, Skills, & Abilities**
- Intermediate knowledge of academic operations tools, processes, policies, and concepts.
- Knowledge of best practices for community partnership in higher education.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Customer service skills.
- Analyzes non-routine situations and anticipates issues.
- Demonstrates problem solving, organizational, and analytical capabilities.
- Manages and maintains relationships.
- Balances competing priorities.
- Communicates effectively.
- Works independently and/or p