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Front Desk Associate

4 months ago

Brooklyn, United States MTHD by Oscar Full time

The mission of MTHD by Oscar is to develop and deliver the tools that allow members and our community to have physical and mental longevity.

**Duties**

MTHD by Oscar is seeking dynamic and customer focused individuals to join our team as Front Desk Associate. This integral role involves combining exceptional customer service and meticulous studio maintenance to create a positive experience for our members and support our training staff.

**Responsibilities**
- This role is part time with the opportunity for full time
- Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
- Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
- Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
- Assist in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed

**Skills**
- A passion for fitness, health, and wellness
- Strong interpersonal, communication, and organization skills
- Customer focused, able to manage conflict
- Excellent time management, able to multitask in a dynamic environment
- Attention to detail, a self-starter and personally accountable
- A positive attitude, team oriented
- Must be willing to initiate tasks and perform duties without direction
- Ability to lift up to 30 pounds and walk through all areas of the studio

**Benefits**
- Complimentary membership
- Staff kitchen
- Gym access during non-shift hours

Pay: $17.00 - $20.00 per hour

Expected hours: 15 - 30 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work setting:

- In-person

Work Location: In person