**About Us**:
Kent Equipment is a premier provider of Kubota equipment, renowned for delivering top-quality products and exceptional service. With a commitment to integrity and professionalism, we excel in matching each customer's needs with the finest equipment and offering innovative solutions.

This position serves as the primary liaison between our customers and our service department. The Service Writer is crucial in addressing our customers' equipment repair needs efficiently and effectively.

**Responsibilities**:

- Develop and maintain strong customer relationships by effectively managing customer needs and inquiries.
- Maintain accurate and up-to-date computerized customer profile information to streamline service processes.
- Monitor customer records to identify regular scheduled servicing requirements and anticipate future work needs.
- Generate repair cost estimates, including logging needed parts and estimating repair times.
- Schedule the most appropriate Service Technicians for each job based on expertise and availability.
- Communicate all relevant information regarding costs, parts, and work details and assign Technicians to customers.
- Arrange appointments with customers and ensure timely communication throughout the repair process.
- Meet with customers to discuss their requirements and accurately relay them to the Service Technicians.
- Contact customers to inform them of any additional work required, providing details and discussing extra costs as needed.
- Enter repair job details into the company's network and prepare clear and concise repair instructions for Technicians.

**Preferred Qualifications**:

- Previous experience in a parts department, preferably within an equipment dealership.
- High school diploma or GED
- Possession of a valid Driver's License.
- Excellent communication skills, both verbal and written, reflecting our commitment to exceptional customer service.
- Ability to multitask effectively in a fast-paced environment, demonstrating strong organizational skills.
- Customer service-oriented mindset, dedicated to ensuring customer satisfaction with every interaction.
- Effective time management skills, enabling you to prioritize tasks efficiently.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- Day shift

Work Location: In person