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Car Wash Customer Service Representative

3 months ago

Carlsbad, United States Toyota Carlsbad Full time

**Position Summary**

The Car Wash Customer Service Representative will be responsible for greeting all guests and educating them on the variety of packages that are offered at our facility. The Representative will also be asked to address and resolve any customer questions, complaints, and concerns regarding their membership or experience at the car wash.

**What We Offer**:

- Excellent Culture
- Advancement opportunities
- Medical, Dental, and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan
- Profit Sharing
- Paid Vacation
- Tuition Reimbursement

**Major Essential Duties**:

- Greet customers promptly and professionally, making them feel welcome and valued.
- Provide detailed information about our car wash packages, additional services, and any ongoing promotions to customers.
- Utilize effective sales techniques to upsell higher-tier car wash packages and additional services.
- Process customer transactions accurately and efficiently, handling cash and credit card payments.
- Address and resolve customer inquiries, complaints, or concerns in a timely and professional manner.
- Maintain a clean and organized area, ensuring a positive and inviting atmosphere for customers.
- Assist in managing the flow of vehicles entering and exiting the car wash facility, ensuring efficient operations.
- Collaborate with other team members to ensure a seamless and enjoyable customer experience.
- Continuously seek opportunities to improve sales performance and overall customer satisfaction.
- Adhere to all company policies, procedures, and safety guidelines.
- Maintains a professional appearance.
- Other duties as assigned.

**Pay**: $18.00-19.00/ hour

**Schedule**:

- Full-time - Monday through Sunday rotating schedule

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in sales, customer service, or the car wash industry is a plus, but not required.
- Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Self-motivated and goal-oriented, with a passion for achieving sales targets.
- Ability to work well in a team-oriented setting.
- Availability to work a flexible schedule, including weekends and holidays.
- Must be able to stand for extended periods and lift up to 50 pounds.
- Must have the ability to communicate clearly and effectively. Must exhibit a professional appearance and demeanor.

**We are an EOE/M/F/D/V employer and support a drug-free workplace.