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Certified Community Health Worker
3 months ago
**About Pair Team**
Pair Team is on a mission to improve the wellbeing of underserved communities through increased access to high-quality care.
We are the first tech-enabled care team that empowers safety-net primary care systems and the Medicaid & Medicare patients they serve. We act as an extension of the clinical staff to provide a personalized, high-touch care experience while addressing patients' barriers to care such as lack of transportation, housing/food insecurity, and mobile phone access. Internally, we are building a unique care delivery platform to ensure clinical best practices, integrate care with community-based organizations, and automate administrative work so that we can focus on time with our patients.
**Our Values**
- **Lead with integrity**:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- **Embrace challenges**: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- **Break through walls**:We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- **Act beyond yourself**:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- **Care comes first**:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
**About the Opportunity**
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We seek a full-time **Community Health Worker** to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
**Key Responsibilities**:
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with care navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Identify and connect individual to community resources necessary to promote individual’s health
- Support the access and understanding of the health care system
- Support the individual in enrollment of key assistance programs
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify, engage, and accomplish health/wellness goals
- Identify and break down barriers ensuring individuals’ continuation with the program
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
**Must-Have Qualifications**:
- 2+ years of general work experience
- **Community Health Worker Certificate**:
- 1+ year(s) of case management experience
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Reliable travel to get around the Los Angeles community (1-2 time a week)
**Preferred Qualifications**:
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving, seeking answers, and thinking outside the box
- Detail-oriented and organized self-starter who is a rockstar multitasker
- Reliable and comfortable in an ever-changing environment
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
**Language**:
- Spanish fluently (required)
License/Certification:
- Community Health Worker Certificate (required)
Ability to Commute:
- Los Angeles, CA 90014 (required)
Work Location: Hybrid remote in Los Angeles, CA 90014
