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Inside Sales Representative Level 3

3 months ago

Irvine, United States Precision Castparts Corp. Full time

United States of America

**State / County**
- California

**City**
- Irvine

**Division**
- Fasteners

**Company**
- SLC

**Function**
- Sales

**Workplace Type**
- On-Site

**Position type**
- Full Time

**Opportunity ID**

13483

**Company Profile**

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

**Location Profile**:
**Position Summary**:
As an Inside Sales Representative, you'll be the heart of our customer journey, managing relationships from initial contact through the sales cycle and beyond. Your key responsibilities will involve understanding and communicating with assigned customers, developing new leads, and managing order entries and RFQs. You will efficiently respond to customer inquiries, resolve issues, and maintain excellent customer relations. In addition, you will handle sensitive pricing and customer account data, ensuring the company's financial interests and customer relations. You'll also contribute to the team by sharing your knowledge and training others on departmental policies and procedures. Join us if you have a passion for sales and a commitment to delivering exceptional customer service.

**Primary Duties & Responsibilities**:

- Act as an account manager to assigned strategic “B” level customers.
- Communicate effectively with customers, providing excellent service, answering questions, and conveying detailed product information. You'll also make outbound calls to potential customers and follow up on leads.
- Maintain a robust database of current and potential customers, ensuring their information is accurate and readily accessible.
- Keep up to date with our product and service information and updates, demonstrating features to customers and staying informed about competing products and services.
- Research and qualify new leads, supporting growth initiatives and ensuring focus on the most promising opportunities.
- Manage customers' orders, submit RFQs, reply to customer quotations in a timely manner, and enter price changes into our computer system.
- Assist customers with matters related to Operations, Planning, Quality, Engineering, Shipping, and Accounting. Support Operations & Shipping during Month and Quarter ends as needed.
- Communicate customer feedback to upper management to improve our products and services.
- Provide customer quotations based on the internal sales strategy, pricing database, cost database, and/or estimated costs provided by the estimating department.
- Coordinate with Estimator or Inside Sales Manager for appropriate prices or to correct inconsistencies in pricing when there is missing or conflicting data, or the data conflicts with pricing guidance.
- Investigate and resolve problems concerning manufacturing ship dates. Acts as a liaison between the company and the customer to expedite or amicably resolve delinquent shipments.
- Always communicates, courteously, and professionally with customers, distributors, internal customers/suppliers, and other business contacts.
- Complete company and customer documentation, such as Purchase Orders (P.O.) reviews, to ensure the final order is entered into the system correctly and matches what was offered to the customer.
- Complete all documentation in a timely manner and submit responses to customers that meet the deadlines provided (e.g., bid close dates).
- Coordinate with various departments to ensure continuity of pricing, shipping, and delivery dates.
- Utilize available data and tools to assist in level-loading the shop.
- Facilitate product returns and invoice adjustments.
- Process and adjust for returned goods in the customer file by issuing replacement orders, credit memos, etc., to maintain an auditable transaction log.
- Maintain network access to assigned customer portals.
- Act as a backup to a secondary set of customers by maintaining a good working relationship with key contacts, maintaining access to customer portals, and cross-training with assigned Inside Sales Representatives to ensure continuity.
- Work to understand customer demands and provides value-added ordering suggestions to meet customer needs. Provide insight and data to Inside Sales Manager and Outside Sales team.
- Comply with all company policies and safety rules.

**Required Skills and Experience**:

- Ability to work in a fast-paced environment.
- High degree of professionalism and integrity
- Excellent organizational and multitasking abilities
- Ability to read and interpret business-related documentation
- Strong written and verbal communication skills
- Experience working with outside customers to find resolutions for inquiries
- Proficiency in Microsoft Word and Excel, including the use of V-lookup and Pivot table functions
- Knowledge of ERP systems and Custom