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Customer Service Representative

4 months ago

Westminster, United States Med Help Group LLC Full time

**About us**

Our work environment includes:

- Modern work environment with food and other amenities provided
- A positive and supportive atmosphere
- Performance reviews and professional constructive feedback
- Working as a part of a team
- Rewarding daily responsibilities helping people in need

**Job Overview**:
**Responsibilities**:

- Analyze customer needs and recommend appropriate products/services
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism with customers
- Conduct outbound calls to follow up on customer issues or inquiries
- Ensure customer compliance with company policies
- Excel in customer retention to reduce attrition

**Requirements**:

- Excellent English language proficiency
- Strong phone etiquette and communication skills
- Prior experience in customer service or related field
- Ability to analyze information and solve problems effectively
- Multilingual or bilingual proficiency is a plus, especially in Spanish
- Proficient in data entry and computer systems
- Ability to communicate clearly and effectively

Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the requirements above and are passionate about delivering top-notch customer service, we would love to hear from you

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-the-job training
- Paid time off

Experience level:

- 1 year
- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

People with a criminal record are encouraged to apply

Ability to Commute:

- Westminster, MD 21157 (required)

Ability to Relocate:

- Westminster, MD 21157: Relocate before starting work (required)

Work Location: In person