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Front Desk Agent
3 months ago
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest services and ensuring a positive experience from check-in to check-out.
**Responsibilities**:
- Greet guests with a warm and welcoming demeanor, providing excellent customer service
- Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments
- Answer phone calls and respond to inquiries, providing information about hotel amenities, services, and local attractions
- Assist guests with special requests or concerns, resolving any issues promptly and professionally
- Maintain a clean and organized front desk area, including the lobby and reception area
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Handle cash transactions and maintain accurate records of guest charges
- Follow hotel policies and procedures to ensure guest safety and security
**Experience**:
- Previous experience in a similar role within the hospitality industry is preferred
- Strong customer service skills with the ability to handle difficult situations with tact and professionalism
- Familiarity with phone systems and hotel reservation software is an asset
- Bilingual or multilingual skills are a plus, as we cater to diverse clientele
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and problem-solving abilities
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hotel industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and other amenities
Pay: $21.00 - $23.00 per hour
Expected hours: 37.50 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Los Angeles, CA 90024: Relocate before starting work (required)
Work Location: In person