Current jobs related to Associate Director Executive Escalations - Phoenix - Chewy

  • Executive Director Associate

    3 days ago

    Phoenix, Arizona, United States BrightSpring Health Services Full time

    Job SummaryAs an Associate Executive Director, you will play a key role in leading our operations management team to efficiently meet the needs of our clients across various lines of business. Your passion for managing and developing staff to ensure quality care will be essential in helping our clients live their best life.Key ResponsibilitiesBuild and...

  • Executive Director

    3 weeks ago

    Phoenix, United States Live and Learn Program Full time

    Job DescriptionJob DescriptionDescription:Live & Learn Arizona is seeking an Executive Director to lead the organization into its next phase of growth and impact.The Organization:Live & Learn AZ is a non-profit organization founded in 2012, to empower women in the Phoenix-metro area. It began as an initiative of the Arizona Foundation for Women and became an...

  • Executive Director

    2 weeks ago

    Phoenix, Arizona, United States Upward Projects Full time

    About Upward ProjectsWe are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission — to make people feel good. While no one on the team is quite like the other, it's our common...

  • Business Execution Associate

    3 weeks ago

    Phoenix, United States Wells Fargo Full time

    About this role: Wells Fargo is seeking a Business Execution Associate within Consumer, Small & Business Banking (CSBB) to join the Regional Services Business Support team. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Provide business support to the Regional Services team Act as a subject matter...

  • Plant Director

    1 week ago

    Phoenix, Arizona, United States Greven Executive Search Full time

    Job Summary:We are seeking a seasoned Manufacturing Executive to lead our state-of-the-art food and beverage manufacturing plant in Phoenix, AZ. As a Plant Director, you will be responsible for overseeing the daily operations of our 500+ employee facility, ensuring the highest level of productivity, quality, and safety.About the Role:Lead a team of 6 direct...

  • Tax Director

    3 weeks ago

    Phoenix, United States Keller Executive Search Full time

    Job DescriptionJob DescriptionOur client, a large accounting and financial advisory firm, is currently seeking a Tax Director. As the Tax Director, you will be responsible for managing and overseeing the company's tax compliance, planning, and strategy. You will work closely with senior management and other departments to ensure tax compliance, minimize...

  • Deputy State Executive Director

    3 weeks ago

    Phoenix, United States Farm Service Agency Full time

    JOB SUMMARY: This position is located in the Farm Service Agency, Arizona State Office, Office of the Sate Executive Director, located in Phoenix, Maricopa County, AZ. The Deputy State Executive Director serves as a full assistant to the respective State Executive Director (SED), is in a direct supervisory line over all Federal FSA positions in the State,...

  • Executive Director

    3 weeks ago

    Phoenix, Arizona, United States RTI Full time

    Job DescriptionExecutive Director - OperationsAbout RTIRTI is a leading provider of cooking-oil management and back-of-house hood and exhaust cleaning solutions to over 27,000 national quick-service and full-service restaurant chains, independent restaurants, grocery delis, hotels, casinos, convenience stores, universities, and hospitals.Job SummaryThe...

  • Executive Culinary Director

    2 weeks ago

    Phoenix, Arizona, United States HCM Personnel Full time

    Job Summary:HCM Personnel is seeking a highly skilled and experienced Executive Culinary Director to lead our culinary operations in North Phoenix, Arizona. As a key member of our Corporate Services team, you will be responsible for managing culinary operations, including menu development and recipe execution, to deliver exceptional customer experiences in a...

  • Plant Director

    2 weeks ago

    phoenix, United States Greven Executive Search Full time

    Plant Director Great Leadership, Great Company and Great Compensations and Benefits. Come lead a state of the art facility in sunny Phoenix, AZ. This is a large complex food and beverage manufacturing plant with over 500 employees. You will have 6 direct reports and 4 on a dotted line. Ideal candidates will have the following:BS degreeMinimum of 10 years...

  • Plant Director

    1 week ago

    Phoenix, United States Greven Executive Search Full time

    Plant Director Great Leadership, Great Company and Great Compensations and Benefits. Come lead a state of the art facility in sunny Phoenix, AZ. This is a large complex food and beverage manufacturing plant with over 500 employees. You will have 6 direct reports and 4 on a dotted line. Ideal candidates will have the following:BS degreeMinimum of 10 years...

  • Plant Director

    2 weeks ago

    Phoenix, United States Greven Executive Search Full time

    Plant Director Great Leadership, Great Company and Great Compensations and Benefits. Come lead a state of the art facility in sunny Phoenix, AZ. This is a large complex food and beverage manufacturing plant with over 500 employees. You will have 6 direct reports and 4 on a dotted line. Ideal candidates will have the following:BS degreeMinimum of 10 years...

  • Tax Director

    7 days ago

    Phoenix, Arizona, United States Keller Executive Search Full time

    Job Title: Tax DirectorWe are seeking a highly skilled Tax Director to join our team at Keller Executive Search. As a Tax Director, you will be responsible for leading our tax compliance and planning efforts, ensuring that our clients' tax obligations are met while minimizing their tax liabilities.Key Responsibilities:Develop and implement tax strategies to...

  • Executive Director

    2 weeks ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    Job OverviewSerenity Healthcare is seeking a seasoned professional to lead our team as an Executive Director. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our healthcare clinics.Key ResponsibilitiesLeadership: Provide strategic direction and guidance to our team, ensuring the delivery of exceptional...

  • Executive Director of Club Operations

    3 weeks ago

    Phoenix, Arizona, United States Harper Associates Full time

    Job DescriptionJob Title: Executive Director of Club OperationsJob Summary:The Executive Director of Club Operations will be responsible for overseeing the daily operations of a private dining club, ensuring exceptional member experiences, and driving business growth. This is a highly visible position that requires strong leadership, communication, and...

  • Executive Director

    1 week ago

    Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Executive Director is responsible for overseeing the day-to-day operations of the Commission and implementing its policies and regulations. This includes managing the agency's administration, working with the Governor's office, Legislature, board, media, and the public to address issues related to deafness or hearing loss.Key...

  • Executive Director

    2 weeks ago

    Phoenix, Arizona, United States Encinal Brands LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director to join our team at Encinal Brands LLC. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage and motivate a...

  • Executive Director

    2 weeks ago

    Phoenix, Arizona, United States Stretch Zone Full time

    About Stretch ZoneStretch Zone is a leading provider of innovative health and wellness solutions, dedicated to improving clients' lives through our proprietary stretching method and patented stabilization system.Job SummaryWe are seeking a highly motivated and experienced Executive Director to lead our studio operations and drive business growth. As a key...

  • Executive Director

    3 days ago

    Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time

    Job Summary:The Executive Director is responsible for overseeing the day-to-day operations of the Commission and implementing policies and regulations that benefit Arizona citizens who are deaf and hard of hearing.Key Responsibilities:Administer the Commission's programs and services, ensuring compliance with Arizona Revised Statutes and Commission...

  • **Director of Finance: Strategic Financial Leadership**

    2 weeks ago

    Phoenix, Arizona, United States Keller Executive Search Full time

    About the CompanyKeller Executive Search is a leading executive search firm specializing in financial services recruitment. Our client is a prominent financial institution with a strong presence in retail and commercial banking, investment services, and wealth management.Job OverviewThe Director of Finance will play a crucial role in shaping the financial...

Associate Director Executive Escalations

4 months ago

Phoenix, United States Chewy Full time

**Our Opportunity**:
Chewy is looking for** **an **Associate Director, Customer Service Executive Escalations** to develop and scale our executive escalation/inquiry program. This role is crucial in establishing the strategic and tactical direction of the program, including processes regarding customer resolution protocols/Service Level Agreements, full Root Cause Analysis ownership of escalation/potential escalation scenarios, and executive-level communications. You will drive time-based actions and work cross-functionally across Chewy to ensure executive escalations/inquiries are quickly understood and fully resolved (for all customers). Then, you will operate at depth to ensure they never happen again. Additionally, you will own the “looking around corners” to ensure potential customer defects are systemically solved before they become issues. This role requires a unique mix of process ownership comprising high-touch customer responses to sensitive situations and an assertive and data-driven engagement across internal teams to ensure quick and future-proofed resolution.

**What you’ll do**:

- Build, oversee, and be the driving force behind the implementation and execution of the program to support the understanding, response, and elimination of customer escalations.
- For any executive escalations, directly own the completion of cross-functional Root Cause Analysis (RCA) exercises and executive-facing communications.
- Effectively communicate, written and verbally, with senior leadership from other organizations to align resources and priorities to ensure timely closure of escalation scenarios and RCA completion.
- Responsible for leading Lean/Continuous Improvement projects and programs, setting priorities, creating road maps, evaluating projects, and ensuring the team meets or exceeds the customer service organization's objectives.
- Responsible for cultivating a Continuous Improvement Culture, including education/advocacy across the entire Customer Service network and beyond to partner teams.
- Analyze large data sets and dig into details to assess trends and areas of opportunity that will have the biggest impact on customer experience.
- Be flexible in approach from a tool-set perspective using appropriate lean-sigma, innovation, and analytical methods.
- Ability to think big and scale enough to align with current growth projections. Must be flexible, have a dynamic and innovative mindset, and strongly emphasize customer experience and safety.
- Partner with multiple functions to develop content leveraging a deep understanding of Chewy’s processes, including flows and standards.
- Work with product/technology and operations leadership to identify process bottlenecks and build data-supported solutions.
- Ability to travel (15-20%) to different sites throughout the US.

**What you’ll need**:

- 8+ years’ experience in program or project management in a leading role, with direct customer service program experience strongly preferred.
- Bachelor's degree in a related field preferred (Technical, Business, Management).
- Strong written and oral communication skills for effective communication across all levels, including the C-Suite.
- Proven ability to drive and manage multiple competing priorities and projects urgently in a fast-paced environment requiring continuous innovation.
- Lean, Black Belt/Six Sigma Black Belt experience preferred.
- Strong analytical and problem-solving skills, including statistical analysis and providing objective feedback with accurate root cause analysis.
- Excellent project management skills with a proven track record of driving change and delivering results.
- Experience handling legal and executive escalations and working with senior leadership.
- Good communication and interpersonal skills for effective engagement with stakeholders at all levels.
- Ability to work collaboratively across teams and regions to drive change and implement solutions.
- Organizational skills and attention to detail to manage multiple escalations and projects simultaneously.
- Adaptability in a fast-paced and dynamic environment.
- Proficiency in using various tools for data analysis and reporting.

**To access Chewy's Customer Privacy Policy, please click **here**. To access Chewy's California CPRA Job Applicant Privacy Policy, please click **here**.