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Patient Contact Center Representative
4 months ago
**Patient Contact Center Representative**
**Overview**:
- Takes inbound referral calls from patients or health care organizations, describes Mosaic services, and schedules in-home patient assessments.
- Makes follow-up outbound calls to patients to discuss Mosaic services and schedule in-home patient assessment.
- Effectively communicates the Mosaic Pharmacy Service programs and obtains high participation rates of in-home patient assessment appointments.
- Possesses and demonstrates experience in positive interactions with customers in a sales environment.
- Regularly practices discretion and empathy while working with patients and sensitive/confidential information.
- Utilizes approved communications equipment and software to document patient call interactions and schedule in-home patient assessments.
- Practices excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent Mosaic Pharmacy Service in the most favorable manner.
**Qualifications**:
- High School Degree or GED Equivalent is required.
- Bilingual - English + Spanish speakers strongly encouraged to apply.
- Proficient in Microsoft Word, Outlook and Google and ability to learn new software as needed.
- At least one-year office experience is required.
- Ability to work during available shifts between 9:00 am - 8:00 pm EST.
- Experience in customer service or sales role; interacting with older adults and/or health care services is strongly preferred.
- Strong written and oral communication skills including ability to be able to communicate effectively with all level of patients and employees.
- Strong time-management skills and keen eye to detail.
- Ability to manage all situations in a calm and positive manner.
- Ability to learn new processes quickly in a fast-paced environment.
- Strong interpersonal skills.
- Qualified bilingual staff or Qualified Interpreter certification.
