**SUMMARY**:
The Process Control SOP Coordinator is responsible for ensuring that all departments have healthy and current operating procedures. Reporting to the Process Control Department Leader, this position will make sure that every department remains current with practices, has a robust governance process for changes, and reviews policies and practices at least annually.

The role is responsible for reviewing current practices, developing the necessary procedures and associated forms and reference documents, as well assisting with training materials. The SOP Coordinator also identifies, plans, and assists in the implementation of current process improvements as well as key future initiatives.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Develop, review, and revise standard operating procedures (SOPs) to ensure they are up-to-date and comply with internal and external regulations.
- Coordinate with department heads and team leaders to gather information for SOP creation and revision.
- Train staff on the importance of SOPs and the correct way to follow them, ensuring compliance and consistency across the organization.
- Maintain a comprehensive database of all SOPs, including revision histories and document control.
- Conduct regular audits to ensure adherence to SOPs and identify areas for improvement.
- Collaborate with the quality assurance team to align SOPs with quality standards and regulatory requirements.
- Facilitate the communication of procedure changes to all affected staff in a timely manner.
- Assist in the development of SOP training materials and conduct training sessions as required.
- Participate in continuous improvement initiatives to enhance operational efficiencies and SOP effectiveness.

**Qualifications**:

- **Educational Background**:

- Bachelor's degree in a relevant field such as Business Administration, Quality Management, or another closely related area, preferred.
- Advanced degrees or certifications in quality assurance, project management, or process improvement methodologies (like Lean or Six Sigma) can be advantageous but not always required.
- **Work Experience**:

- Experience in developing, implementing, and maintaining SOPs, preferably within the mortgage, credit, or financial space.
- Previous roles that involved quality assurance, compliance, process development, or a similar area where documentation and procedural management were key responsibilities.
- Demonstrated history of working with regulatory standards and ensuring compliance within an organizational setting.

**Skills**:

- **Communication Skills**:

- Ability to clearly articulate instructions, guidelines, and procedures both in writing and verbally.
- Proficiency in creating well-structured, easily understandable SOP documents and training materials.
- Capable of effective cross-departmental communication to ensure SOPs are relevant, comprehensible, and adhered to by all personnel.
- **Organizational Skills**:

- Strong capability in managing and maintaining documentation systems, ensuring easy access to SOPs, and managing revisions and updates efficiently.
- Skill in planning and executing SOP training sessions, audits, and reviews in a structured and timely manner.
- **Analytical Skills**:

- Ability to review and analyze current processes, identifying inefficiencies or areas for improvement.
- Competence in assessing compliance with existing SOPs and regulatory requirements and determining the need for updates or changes.

**Competencies**:

- **Attention to Detail**:

- Ensuring that all SOPs are accurate, comprehensive, and clearly outline all necessary steps and considerations for tasks and processes.
- **Problem-Solving Ability**:

- Capable of identifying issues or areas where procedures could be optimized and developing solutions to enhance efficiency and compliance.
- **Adaptability and Flexibility**:

- Able to adjust quickly to changes in regulations, industry standards, or company policies, and update SOPs accordingly.
- **Teamwork and Collaboration**:

- Ability to work closely with team leaders and department heads to gather accurate information for SOP development and to ensure procedures are practical and effective.
- **Leadership and Training**:

- Competent in leading training sessions, guiding team members on SOP adherence, and fostering a culture of quality and compliance.

**PHYSICAL DEMANDS***

These physical demands represent the physical requirements necessary for a team member to successfully perform the job's essential functions. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions described.

While performing the responsibilities, the team member is required to talk and hear. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and