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Concierge/ Building Ambassador

3 months ago

Newport Beach, United States Eurest Services Full time

Eurest Services
- We have an opening for a **CONCIERGE/ BUILDING AMBASSADOR **position.
- ** Schedule**: Full Time; availability Monday
- Friday, 6:30am
- 7:30pm, Saturday and Sundays 7am
- 5:30pm. More details upon an interview.
- **Requirement**: Strong customer service skills, experience with reservations, layouts and events are preferred. Must be able to lift up to 50lbs for the set-up and breakdown of furniture according to layouts and events.
- ** Perks**: Free parking, waterfront view, easy access to public transportation, company paddleboard and company duffy boat.
- ** Pay Rate**: $21.00 per hour.
- **Grade 5 SNE**

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

**Job Summary**:
**Summary**: As a Concierge, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.

**Essential Duties and Responsibilities**:

- Welcomes and acknowledges all guests.
- Anticipates and addresses guests' needs.
- Thanks guests with genuine appreciation.
- Assists guests in all guest service matters including concierge requests.
- Escorts all high touch clients to their meeting destinations.
- Promotes team work and quality service through daily communications and coordination with other departments.
- Develops and maintains positive working relationships with others, and support team to reach common goals.
- Ensures front desk work area is kept clean and in an orderly state at all times.
- Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
- Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
- Performs other duties as assigned.

**Qualifications**:

- Experience in a client service / reception position.
- Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
- Ability to stand/walk for extended periods of time.
- Some college is preferred.

**Associates at ESFM are offered many fantastic benefits.**

**Full-time and part-time positions offer **the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

**Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

**About Compass Group: Achieving leadership in the foodservice and facility management industry**

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM