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Patient Registration Coordinator

4 months ago

Houston, United States Innovista Medical Center Full time

Description:
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.

We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.
- ** HEARD**: Our care starts with listening well to build relationships and trust.?
- ** UNDERSTOOD**: We offer an experience recognizing every patient's history and background.?
- ** IN CONTROL**: We provide one place for all primary care needs for the whole family.?
- ** ACTIVELY SUPPORTED**: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
- ** SEEN**: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you

We're thrilled to announce a dynamic opportunity for you to become an integral part of our **Houston, Texas** team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

**JOB SUMMARY**:
A Patient Registration Coordinator serves patients and Medical Location staff by efficiently managing patient scheduling, registration, and administrative tasks to facilitate the smooth operation of the medical center**.**

**DUTIES AND RESPONSIBILITIES**:

- Welcome and assist patients/clients/visitors courteously and efficiently, determining the purpose of their visit and directing them to the appropriate department.
- Schedule patient appointments and manage the flow to ensure optimal patient service.
- Screen patients for updated demographics and inform them of necessary documentation for their visit.
- Compile and maintain medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Handle insurance co-payments and record payment details in patient accounts.
- Manage patient appointments, check-ups, and physician referrals.
- Answer phones and route calls to the relevant staff.
- Protect patient confidentiality, ensuring the secure handling of protected health information (PHI) and maintaining computer security protocols.
- Assist with daily patient flow as needed.
- Verify patient identity through proper identification procedures.
- Maintain a safe, secure, and hygienic work environment in compliance with legal regulations and organizational standards.
- Communicate relevant observations about a patient's status to the nurse-in-charge.
- Manage the ordering of medical supplies based on departmental requirements.
- Be flexible to work weekends, holidays, and various shifts at different center locations as per company needs.
- Actively participate in staff and department meetings, sharing knowledge and insights.
- Arrive punctually for duty and maintain professionalism in patient interactions.
- Ensure patient information remains confidential and limit personal conversations in the patient's presence.
- Collaborate effectively with personnel from other departments to support teamwork.
- Review medical records and follow up on obtaining missing results prior to patient appointments.
- Perform any other duties assigned by the supervisor.

**Requirements**:

- High School Graduate or equivalent.
- Basic computer skills.
- Customer service skills and training.
- 1+ years of experience in the medical field.
- Bilingual in English/Spanish highly preferred.

**Benefits**:

- Competitive salary with opportunities for performance-based incentives.
- Comprehensive healthcare benefits package.
- Ongoing training and professional development opportunities.
- Collaborative and supportive team environment within a reputable medical center.