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Guest Relations Agent

4 months ago

Westerly, United States Ocean House Management Full time

Ocean House Management is seeking individuals who have a passion for delivering awarding winning service, exhibits exceptional salesmanship and understands how to achieve companywide expectations.

Ocean House and Watch Hill Inn in Westerly, RI, is seeking a Guest Relations Agents

**Primary Job Responsibilities**:

- Constantly and consistently exhibit Ocean House/Watch Hill Inn core values and standards of behavior including adherence to the Forbes 5-Star standards.
- Pro-actively greet guests warmly and provide a pleasant and comfortable experience.
- Introduce Guest to the Guest Relation Manager for check in or if not available offer a seat to the guest.
- Pro-actively engage all guests approaching the desk and respond with positive and engaging conversation, addressing guest concerns or questions.
- Where possible, pro-actively offer services, activities or resolutions that are personalized to the guests needs.
- Utilize computer systems to efficiently and accurately enter registration information.
- Follow proper procedures related to collection of payment, dates of stay and guest contact information.
- Efficiently complete check-out transactions with guests in a friendly manner and invite them to return again soon.

**Secondary Responsibilities**:

- Assist Destination Service Agent with overflow of calls and transfer callers to appropriate extension as necessary.
- Complete required reports and paperwork as directed by supervisor.
- Maintain room number, key and credit card information control and confidentiality.
- Other duties as assigned.

Past Work Experience: Prior hotel or equivalent guest service experience preferred.

Computer experience required, preferably in a hotel environment.

Communication: Exceptional ability to engage in friendly, polite conversation even if guest becomes upset. Must speak clearly and understandably. Exceptional conversation and telephone skills. Ability to maintain engaged conversation while using computer equipment.