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IT Support Specialist

4 months ago

Saint Petersburg, United States Eagle Labs, Inc. Full time

**Job Title: IT Support Specialist**

**Job Summary**:
**Key Responsibilities**:

- **Technical Support**:

- Provide first-line support for IT-related issues, including hardware, software, and network problems.
- Respond to user inquiries, diagnose, and resolve technical issues in a timely manner.
- Assist with the setup, configuration, and maintenance of computer systems, software, and peripherals.
- **System Maintenance**:

- Perform regular system maintenance, updates, and patches to ensure system integrity and security.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- **User Assistance**:

- Conduct user training and orientation for new software and hardware installations.
- **Network Management**:

- Assist with the administration and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Monitor network performance and security, implementing necessary updates and changes.
- **Inventory and Asset Management**:

- Manage IT inventory, ensuring proper tracking and maintenance of hardware and software assets.
- Coordinate with vendors for procurement, repairs, and warranty claims.
- **Security**:

- Implement and maintain security protocols to protect organizational data and systems.
- Perform regular security audits and assist in the development of disaster recovery plans.
- **Project Support**:

- Assist in IT projects, including system upgrades, migrations, and new technology implementations.
- Collaborate with other IT staff and departments to ensure successful project execution.

**Required Qualifications**:

- **Experience**: 2+ years of experience in an IT support role.
- **Certifications**: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are preferred but no necessary.

**Skills and Abilities**:

- Strong knowledge of Windows and MacOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with network concepts and technologies (LAN, WAN, VPN).
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking abilities.
- Basic understanding of cybersecurity principles.

**Physical Requirements**:

- Ability to lift and move computer equipment as needed.
- May require on-call availability and occasional overtime.

**Work Environment**:

- Office setting with occasional travel to other company locations.
- Fast-paced environment requiring adaptability and flexibility.

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Saint Petersburg, FL 33714 (required)

Work Location: In person