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Front Desk Receptionist/patient Representative

4 months ago

Portage, United States Southwest Michigan Dermatology Full time

**Position Overview**

Greet and facilitate patients and visitors through the office in a professional, efficient, customer service-oriented manner.

**Essential Job Functions**
- Greet patients and visitors
- Register patient according to current guidelines
- Update patient demographic records
- Verify insurance eligibility
- Direct patients to other departments as indicated
- Collect and process appropriate payments at time of service
- Monitor and maintain appointment schedules for all providers
- Assist patients and visitors as required
- Pick-up, sort, and deliver mail
- Maintain clean and welcoming environment
- Open and close office at scheduled times
- Perform daily balance and closing of cash drawer
- Update patient profiles including: insurance, address, and other pertinent information
- Receive and unpack deliveries
- Regular and predictable attendance

Other tasks may be assigned based on practice need. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Requirements**:

- Excellent customer service skills
- Proficient keyboarding skills
- Ability to utilize multiple software programs efficiently
- Strong communication and organization skills
- Ability to multi-task
- Minimum of High School Diploma, preferred additional training

**Other Skills/Abilities**
- Personable
- Medical terminology knowledge
- Team player
- Willingness to travel to off-site locations

Pay: $16.00 - $18.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Medical office

Medical specialties:

- Dermatology

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Computer skills: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person