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Case Manager
4 months ago
OPERATIONS OFFICER II
00086
I. CLASS DEFINITION
An Operations Officer II performs professional work in managing an administrative, programmatic or technical operation for an agency. Work of this class may involve leading or supervising clerical, paraprofessional, technical or professional personnel.
Incumbents receive managerial supervision from an administrative superior. Employees in this class work a conventional work week. Some positions in this class may be required to work evening and weekend hours and 24-hour callback in an emergency. Work is performed in an office where work conditions are normal. Work requires mínimal physical exertion.
II. DISTINGUISHING FEATURES OF THE WORK
Work of this class involves managing an agency operation requiring integration of basic processes; or assisting a higher level manager in the administration of a moderately complex operation. Incumbents typically function as managers of small programs; supervisors of limited professional or technical staff; or coordinators of small administrative service operations. Initiative and independent judgment are exercised within a framework of standardized practices and procedures.
III. TYPICAL EXAMPLES OF THE WORK (The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the agency. This list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.)
Plans and coordinates the administrative activities of a department or program in such areas as budget preparation, fiscal and expenditure control, purchasing, human resources administration, legislative analysis, economic development, public policy, community relations or organizational analysis.
Reviews, interprets and recommends new, revised or amended departmental policies, practices and procedures to ensure program efficiency and compliance with City, State and Federal laws and regulations.
Develops long and short term goals for a department or program to meet objectives.
Develops, revises and implements policies and procedures.
Monitors program activities to ensure compliance with Federal, State and City affirmative action requirements.
Evaluates programs, policies and operational procedures to ensure compliance with established federal, state, municipal, and departmental policies, goals, and objectives.
Manages projects by creating and executing plans of action and prioritizing multiple tasks effectively.
Oversees staff development and directs the implementation of new methods and procedures in the department.
Plans, coordinates and evaluates the work of subordinate personnel.
Performs related work as required.
IV. REQUIRED KNOWLEDGES, SKILLS AND ABILITIES
Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.
Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
Knowledge of management practices and methods.
Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
Ability to prepare and present reports or recommendations clearly and concisely.
Ability to compile data.
Ability to coordinate the activities of an organizational unit.
Ability to plan, organize and direct the work of others.
Ability to research and write complex narrative and statistical reports.
Ability to establish and maintain effective working relationships with city officials, community and business groups.
to communicate effectively, both orally and in writing.
V. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requirements - A Bachelor’s degree from an accredited college or university and four years of experience in administrative, technical or professional work.
Equivalencies - An equivalent combination of education and experience.
VI. LICENSES, REGISTRATIONS AND CERTIFICATES
Not Applicable.
NOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.
