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Assistant Community Manager
4 months ago
**Why Morgan Group?**
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
- Advancement opportunities
- Training
- Low-cost Medical, Dental, Vision
- Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
- Health Savings Account
- Voluntary Life Insurance
- Long-Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- 401K (Traditional & Roth) with Company Match
- Employee Assistance Program
- Paid Time Off plans including:
- Vacation
- Sick
- Floating Holiday
- Bereavement Leave
- Holiday Schedule
- Referral Bonus Program
This position is also eligible for renewal commissions and quarterly bonus program.
**How does Morgan Group benefit you?**
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
**What You'll Do**
**Essential Job Functions**:
- Assist the Community Manager in the management of the **day to day operations** of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
- Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
- Operate the office in a professional, clean, uncluttered and well-staffed manner.
- Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
- Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.
- Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.
- Supervise the leasing team in absence of the Community Manager.
- Comply with all training requirements set forth for this position.
- Maintain and encourage excellent **resident relations** by all members of the team. This includes but is not limited to the following:
- Promptly attend to resident comments and/or complaints.
- Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non-fraternization.
- Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.
- Inspect make ready apartments prior to move in.
- Maintain the resident renewal program set by the Community Manager.
- Create a sense of community with the residents and the community.
- Assist the Community Manager with the **service team**. These duties include but are not limited to the following:
- Monitor the timely completion of all service requests.
- Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.
- Monitor electric, water and gas bills and notify the Community Manager of discrepancies.
- Manage the **bookkeeping** **and rental collection** These include but are not limited to the following:
- Submit payables to accounting per MORGAN standard.
- Assist in the preparation of monthly financials.
- Collect rent in a timely basis per the lease contract.
- Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.
- Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.
- Monitor the community for compliance to all Fair Housing and ADA laws.
- Assist the Community Manager to create and monitor the **marketing** for the community. This includes but is not limited to the following:
- Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.
- Supervise the leasing team their tours and closing techniques.
- Monitor the leasing teams follow up of all leads.
- Ensure that all team members understand and adhere to fair housing standards.
- Perform all Essential Job Functions on the Leasing Consultant job description as bu
