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Customer Service Assistant

5 months ago

Austin, United States the Blue Agency Full time

**Job Title: Customer Service Assistant**

**Overview**:
As a Customer Service Assistant, you will play a crucial role in ensuring our customers receive exceptional service and support. You will be the frontline representative of our company, assisting customers with inquiries, resolving issues, and providing information about our products and services. Your friendly demeanor, strong communication skills, and problem-solving abilities will contribute to maintaining positive customer relationships and enhancing the overall customer experience.

**Key Responsibilities**:

- **Product Knowledge**:Develop a deep understanding of our products and services to effectively address customer inquiries and provide relevant information.
- **Order Processing**:Assist customers with placing orders, tracking shipments, and processing returns or exchanges in accordance with company policies.
- **Documentation**:Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.
- **Communication**:Clearly and professionally communicate with customers to provide updates, convey information, and address any issues or concerns.
- **Team Collaboration**:Collaborate with other team members, including sales, marketing, and operations, to ensure a seamless customer experience across all touchpoints.
- **Administrative Tasks**:Assist with various administrative duties, such as filing, data entry, and scheduling appointments, to support the smooth operation of the customer service department.
- **Adherence to Policies**:Adhere to company policies and procedures, including privacy and security protocols, to safeguard customer information and maintain compliance standards.

**Qualifications**:

- High school diploma or equivalent; additional education or training in customer service is a plus.
- Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Empathy and patience when dealing with customers, even in challenging situations.
- Proficiency in using computers and familiarity with customer service software and CRM systems.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.