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Intake Assistant

4 months ago

Bartlett, United States Hanover Township Full time

Under the supervision of the Social Services Manager, the **INTAKE ASSISTANT** (part-time) position is responsible for overseeing the activities of the Social Services reception desk and duties relating to new client intake for the Social Services Division of the Aging Services Department. Holds responsibility for the intake of client information, scheduling of appointments, and carrying out general clerical duties and receptionist-based work. Addresses the basic needs of clients and provides information and referral resources for comprehensive care. Responds to and interacts with residents, employees, and outside agencies in a courteous, professional manner to provide excellent customer service to clients seeking assistance. This position works closely with the Social Services Manager, Aging Services staff, and Office of Community Health.
- ** The non-exempt position has a pay rate of $17.50 per hour.**:

- **The position is scheduled for 20 hours per week.**:

- **Schedule is flexible, Monday - Friday 8:30AM-4:30PM.**

**REQUIRED Education/Experience/Skills**:

- High school diploma or General Education Development (GED) equivalent required.
- Complete certification as a Medicare Counselor through Senior Health Insurance Program (SHIP) and attend ongoing trainings as required.
- Complete certification as an Energy Service Technician through Community Economic Development Association (CEDA) and attend ongoing trainings as required.
- Ability to learn division software programs such as Mon Ami and MySeniorCenter.

**DESIRED Education/Experience/Skills**:

- Associate’s degree in human services or related field preferred.
- One year of experience in receptionist-related work preferred.
- Equivalent combination of education and experience.
- Willingness to work occasional evenings and/or weekends as needed.
- Bilingual in Spanish preferred.

**BENEFITS**:

- Retirement **PENSION** through the Illinois Municipal Retirement Fund.
- Pro-rated holiday pay (12 per year).
- Up to 40 hours of Paid Leave For All Workers per year.
- Paid training provided by Hanover Township.
- Access to Hanover Township’s Employee Assistance Program (EAP).