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Loan Processor

4 months ago

Chicago, United States Renovo Financial Full time

**Position: Loan Processor/Closer**

**Who We Are**:

- oriented approach is just two reasons why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies. Come join us, its “win-win”

**Position Summary**:
**Responsibilities**:

- **Customer Service**
- Order appraisals, order title, & coordinate with insurance agent to bind insurance
- Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
- Successfully deliver on a smooth closing experience for our borrower and the team
- Proactively reach out to clients and vendors who have no responded to our automatic NPS surveys
- **Documentation**
- Review and approve entity documentation
- Prepare Loan Closing Package 48 hours in advance of closing
- Review Loan Closing package to ensure it is signed correctly by all parties
- Examine waived/marked up title per Renovo’s legal counsel instructions
- Authorize Funding for the Transaction
- **Post-Closing Customer Coordination**:

- Ensure all approved modifications and extensions are signed timely and appropriately
- Follow-up on upcoming insurance expirations and get policies updated

**Behavioral Characteristics**
- **Great Attitude**:You always come into work with a positive attitude and a “I will find a way to get it done” mentality
- **Proactiveness**:The Closer proactively addresses all functions of their closing and post-closing responsibilities.
- **High-energy**:Your enthusiasm motivates everyone you collaborate with.
- **Leadership**:You emulate positive behaviors for the entire POD and lift up those around you.
- **Accuracy**:The Closer is vigilant in the accuracy of all items they touch (ex. Pre-Close checklist and Client Communication).

**Success Factors & Matching Measurements (Measurements to be reviewed Monthly and Bi-Annually)**
- **Success Measurement**:

- You are able to coordinate approximately 20 - 25 loan closings a month
- **Success Measurement**:

- NPS Score: 80+ & Response rate of 60%
- **Success Measurement**:

- Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
- **Success Measurement**:

- Post-Closing Compliance - 0 Force Placed Insurance or Maturity Defaults at the end of the month

Renovo offers a 401k plan with employer matching, paid time off, observance of company paid holidays, medical, dental, vision benefits for employees and their dependents, maternity benefits and more.

Pay: $40,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Processing/Closing: 2 years (required)

Work Location: Hybrid remote in Chicago, IL 60606