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Guest Services Manager

4 months ago

Saugus, United States Holiday Inn Express Saugus Logan Airport (Baywood Hotels) Full time

**Hotel Guest Service Manager/Front Desk Manager**

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, **Be Baywood**

With our _"It's My Pleasure"_ philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our **Hotel Guest Service Manager/Front Desk Manager** at our **Holiday Inn Express **located at **999 Broadway Saugus MA**. (Room Count:145 )
- Have the Ability to consistently work all shifts as needed
- Previous Management/Team Leadership Experience:Minimum of 1-year Hotel experience as a Front Desk Shift Supervisor or 2 years as a Lead Front Desk Agent
- IHG/ Opera Experience
- Must have valid drivers license in good standing
- Must possess excellent public relations skills and warm and friendly attitude
- Leadership skills and ability to build a team with common goals for overall service culture.
- Strong Accounting & Administrative skills
- Must possess knowledge of hotel interdepartmental relationships and be able to work well with other managers

**Summary**

Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Transportation Services/Valet and Guest Accounting. Departmental efforts should maintain established operational standards.

**Job Duties**
- Interviews, selects & train associates
- Motivates staff through positive reinforcement, and leading by example
- Provides input during the preparation of the annual budget
- Attends required meetings and training
- Conducts departmental and other required meetings for which s/he is responsible
- Ensures that established back-up procedures (reports, equipment, etc.) are in place
- Ensures that all departmental policies and procedures are adhered to
- Implements Baywood & Brand promotional programs and procedures
- Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
- Monitors room inventory and status, ensuring the proper room type is upon guest arrival
- Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
- Monitors cleanliness and neatness of departments for which s/he is responsible.
- Monitors inventory of supplies, placing orders in a timely manner.
- Communicates with other departments, therefore promoting a seamless operation.
- Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
- Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
- Administers disciplinary action, following company guidelines
- Administers performance appraisals
- Monitors market operations, i.e. cleanliness & merchandising, & inventory, placing orders in a timely manner.
- Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
- Reviews the guest credit report, addressing any issues
- Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
- Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
- Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
- Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
- Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
- Participates in safety initiatives and is an integral part of the Safety Committee.
- Completes incident reports, taking appropriate action. Notifies appropriate parties
- Performs role of Manager on Duty as needed
- Participates in the BEAR activities and other company sponsored community service & fundraising events.
- **Additional duties may be added at any time at the discretion of management.**

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

Pay: $42,000.00 - $51,000.00 per year

Schedule:

- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel management: 1 year (required)
- Hospitality: 1 year (required)

Ability to Relocate:

- Saugus, MA 01906: Relocate before starting work (required)

Work Location: In person