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Customer Service Manager
3 months ago
**Benefits**:
- Competitive salary
- Training & development
**ROLE DESCRIPTION**:
Kevin Lowber - State Farm Agent is searching for a competitive team member who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Manager - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.
If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.
**BENEFITS**:
- Salary plus commission/bonus
- PTO
- IRA Retirement
- Health Benefits
- Growth potential/Opportunity for advancement within my office
- Signing bonus for pre-licensed professionals
**RESPONSIBILITIES**:
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Meet or exceed goals set by agency to drive revenue and increase customer success..
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Provide exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
**QUALIFICATIONS**:
- Sales experience preferred
- Ability to effectively relate to a customer.
- Job contingent on obtaining Property & Casualty license within 30 days of employment.
- Spanish bilingual preferred.
- Self-motivated professional who is driven by goal setting and customer success.
