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Barista

4 months ago

Colorado Springs, United States SSA Group Full time

**Who are we**:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
**Position Title**: Barista
**Reports to**: Food Service Supervisor(s) and Manager(s)

**Responsibilities**:

- Prepare coffee, tea and other beverages as well as any food items according to shop standards.
- Maintain cleanliness of coffee and espresso machines.
- Perform opening and closing responsibilities and prep as necessary to ensure efficient service.
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
- Participates in safety logs including food temperatures, rotation and waste as necessary.
- Ensures proper uniform, hygiene, hand-washing and glove use with self.
- Maintains a SSAfe work environment by abiding to all SSAFETY rules.
- Actively helps to support operation in assigned role, supporting holes as necessary.
- Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
- Communicates up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
- Remains knowledgeable of all menu items, prices and specials for sharing with guests.
- Perform other tasks as deemed necessary.
- Maintains a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging
- Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
- Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
- Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements
- Strong interpersonal and communication skills.
- Exceptional problem solving/decision making skills combined with the ability to be organized.
- Demonstrates the ability to remain flexible in a fast-paced environment.
- Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience
- Barista experience preferred.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

**OFFICE USE ONLY**:
LI-DNI