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Helpdesk/desktop Support Specialist Ii

3 months ago

Phoenix, United States Jewish Family & Children's Service Full time

Overview:
**Responsibilities**:

- Must have excellent written and verbal communication skills to document incident tickets and communicate status.
- Must have problem-solving skills including the ability to multi-task within tight deadlines.
- Excellent organizational skills, self-directed and results
- oriented.
- Prior work experience working in a Helpdesk environment or in a Retail client-oriented environment.
- Prior experience in a clinical health care and behavioral health care setting preferred.
- Strong diagnostic skills in MS Office (Word, Excel, and Outlook) and Windows XP. Diagnostic skills and/or experience in a Citrix environment a major plus.
- Must have strong customer service/client relationship and interpersonal communication skills.
- Powershell / script / Reporting.
- Office Pro and Mac / Apple knowledge preferred.
- AD/Windows knowledge.
- SCCM/imaging experience (Microsoft updates / Patch management).
- Exchange Administration experience/knowledge.

Qualifications:

- Associates Degree preferred. Must have verifiable High School Diploma or GED from an accredited organization
- Advanced in CIS or CS preferred.
- A+ Certification a plus
- Level 1 fingerprint clearnace card without restricion(s)
- AZ Drivers License
- AZ Auto Insurance