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Assistant Sales Manager
4 months ago
**Benefits**:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The Assistant Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff. This individual buys vehicles from various sources and maintains high levels of inventory; while managing the reconditioning process of each purchased unit.
The Assistant Sales Manager is supervised by the General Sales Manager.
The Assistant Sales Manager directly manages Sales Representatives, BDC, and the KBB & Acquisitions team.
**Job Requirements**:
- Must have strong communication skills to deal with customers, employees, and vendors.
- Must be able to work extended hours, evenings, holidays, and weekends.
- Must be strong on the phones and a skilled appointment setter.
- Drive volume and market share growth through traffic management excellence.
- Deliver an exceptional customer experience and maintain high customer satisfaction.
- Hire, train, motivate, mentor, counsel, and monitor the performance of all sales employees.
- Acquisition Management.
- Ensure vehicle sales goals are attained by holding salespeople accountable to Easy Honda's sales process and customer experience.
- Ensure salespeople are engaging directly with the customer.
- Engage with customers.
- Ensure sales volume and productivity goals are met.
- Walk lot every day with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners, and area grounds.
- Sales staff recruiting, training, and development.
- Train sales staff daily, and ensure all are well-versed in the sales process and manufacturer product knowledge.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.
- Ensure all customers are greeted promptly in a professional and friendly manner.
- Address and resolve customer concerns promptly and professionally.
- Assist salespeople with customers when needed to ensure the sale of vehicles.
- Remain aware of all customers on the lot and ensure their customer buying experience is progressing as expected.
- Track ad sourcing by communicating with customers to identify what brought them to the store.
- Constructively communicate with other dealership personnel as required to satisfy customer needs.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
- Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
- Attend meetings and trainings as scheduled.
- All potential employees must pass pre-employment testing including a background check.
**Benefits**:
- Fast paced work environment
- Medical and dental coverage available
- Paid vacation
- Vision insurance
Experience level:
- 2 years
Application Question(s):
- Are you able to pass a background test?
**Education**:
- High school or equivalent (required)
**Experience**:
- Automotive used car buying: 2 years (required)
License/Certification:
- Driver's License (required)
Work Location: In person
