**About this role**:
**In this role, you will**:

- Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
- Act as a key participant in providing strategic business solutions to companywide technology initiatives
- Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
- Lead project or systems documentation, and monitor and manage project schedules and deliverables
- Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
- Ensure communication and information flow between business and technology teams
- Implementing and Administering Business Routing Rules on CCaaS Cloud Platform
- Lead Technical Problem -solving and troubleshooting Routing and Configurations

**Required Qualifications**:

- 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Experience designing, building, and implementing routing solutions for large scale contact centers.
- Experience in Cloud provider solutions, using configurations based UI toolsets to create customer routing experiences.
- Experience working in a Financial Institution setting with complex business units and priorities.
- Experience in Contact Center Routing, CCaaS Routing Platform & Contact center KPI's.
- Excellent analytical, problem solving and organization skills.
- Familiarity with IVR, CRM, Softphone and Business Rule Segmentation
- Knowledge of Cloud Change management and Change control processes

**Job Expectations**:

- Ability to work on-site at one the posted work location

**Posting Location**:

- Charlotte, North Carolina
- West Des Moines, Iowa
- Minneapolis, Minnesota
- Dallas/Irving, Texas
- San Antonio, Texas
- Chandler, Arizona

This position is not eligible for Visa sponsorship.

**Posting End Date**:
11 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.