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Connection Specialist at Dignity Health
4 months ago
**About Connect to Work AZ**:
Connect to Work AZ supports the unemployed and underemployed Arizonans by connecting them to quality jobs through our partnership with Skills for America’s Future (Skills).
Across Arizona, people look for jobs and employers seek qualified talent. Often, they struggle to connect. But those connections are made when they use Connect to Work AZ, powered by Skills, a jobs-first program through the Greater Phoenix Chamber Foundation. Now even more of our Arizona neighbors can get the connections and support they need to secure quality jobs.
By focusing on Arizona’s ready-to-work talent, this program will connect the job seeker with local companies that are eager to hire. This inclusive hiring approach has been proven to be both efficient and effective at getting more unemployed and underemployed people into jobs.
**About Dignity Health**:
From one hospital in 1854 to forty-one hospitals today, with many more neighborhood clinics and care centers, Dignity Health has always remained focused on the compassionate care it brings to its communities.
**Values**:
Compassion
- Care with listening, empathy, and love
- Accompany and comfort those in need of healing.
Inclusion
- Celebrate each person’s gifts and voice.
- Respect the dignity of all.
Integrity
- Inspire trust through honesty.
- Demonstrate courage in the face of iniquity.
Excellence
- Serve with fullest passion, creativity, and stewardship.
- Exceed expectations of other and ourselves
Collaboration
- Commit to the power of working together.
- Build and nurture meaningful relationships.
Working as a Connection Specialist is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. You would be part of our highly specialized team of phone and communications operators at CommonSpirit Health's Virtual Hospital in Phoenix, AZ.
This position will serve as the initial point of contact between our patients, family members, and our healthcare professionals at 140+ hospitals across 21 states. They will practice active listening skills and ask questions to get to the critical details needed to accurately and efficiently direct the call.
Connection Specialists are naturally compassionate individuals who are comfortable talking to people who might be emotional, panicked, or stressed. While working under stress, the right person will be eager to work directly with our callers in a calm and efficient manner to respond to situations ensuring the best possible outcome for the caller.
**Job Location**:
- Phoenix AZ Virtual Hospital
- 3033 N. 3rd Avenue_
**Qualifications**:
- High School diploma/GED is required.
- 1-year related experience (customer service environment)
- Previous Healthcare experience *_preferred_
**Responsibilities**:
- Using a Private Branch Exchange (PBX) operator function, you will use exceptional communication and judgment skills to make decisions quickly when answering inbound phone calls.
- You will need to recognize the difference between emergency and non-emergency calls and quickly evaluate the situation and decide on the appropriate course of action.
- You will practice active listening to connect the dots and know which questions to ask callers to get the critical details needed to accurately and efficiently direct the call.
- Call responses could include, call routing, code calling, overhead announcements and sending notifications to essential patient care team members across the country.
- You will also provide after hours remote patient care coverage for patients being monitored while healing at home; serving as their lifeline for questions and an escalation trigger for immediate patient care.
While you’re busy caring for our patients, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more
Pay: From $18.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Healthcare setting:
- Hospital
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Are you currently unemployed or underemployed? (Underemployed means you are working less than 32hrs/week, working outside of your field of study/interest, or doing contract/seasonal work).
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Phoenix, AZ 85013 (required)
Ability to Relocate:
- Phoenix, AZ 85013: Relocate before starting work (required)
Work Location: In person
