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Front Desk Patient Coordinator

4 months ago

Vienna, United States Vienna Smiles Full time

Vienna Smiles is looking for an experienced, motivated and committed Front Desk Patient Coordinator to join our organization
The Front Desk Patient Coordinator is primarily responsible for ensuring patients understand and schedule for necessary treatment. Other responsibilities include but are not limited to;
- Verifying dental benefits and ensuring treatment plan estimates are as accurate as possible.
- Treatment plan case presentations for all patients
- Coordinating communications between doctors and patients
- Helping to build and maintain a doctor/hygiene schedule as effective as possible
- Assist with patient inquiries, including insurance questions, organize and present patient treatment plans with financial obligations and get patient agreement
- Following up with patients to schedule proposed treatment
- Checking patients in and updating medical health history
- Checking patients out and collecting all estimated patient responsibilities

**Consultation Management**
- Conduct patient consultation.
- Calculate fees for treatment based on various fee schedules.
- Assist patients with financing options, insurance questions and treatment concerns.
- Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements.
- Record chart entries from phone or in-person conversations when appropriate.
- Manage doctor charts for treatment plans, treatment conferences, letters and phone calls.
- Prepare financial treatment plans and present plan options to patient at end of their appointment.
- Assist with consultation appointment as directed by doctor—for example, treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
- Make all financial arrangements with the patient after doctor has left the consultation room.

**Patient Management**
- If indicated, set up appointment for patient with specialist/general dentist. Coordinate with specialist’s /general dentist’s office; send referral, x-rays, study models, etc.
- Make sure that the office knows exactly where the patient is “in the system” at all times. For example, treatment coordinator should know whether patient has scheduled treatment, scheduled with specialist/general dentist, deferred recommended treatment, etc. and be aware of what the next step is and when it will occur.
- Schedule patient for treatment at the appropriate time after the dentist has completed treatment.
- Take phone calls from patients or dentists who have questions about treatment.
- Meet with doctor briefly on a daily basis to review schedule, significant information and systems, items that need attention.

**Insurance**
- Update insurance information on all patients at all times
- Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
- Verify patients benefit eligibility and dental treatment history on a daily basis

**Office Participation**
- Be an active participant in staff meetings
- Perform other tasks as assigned by office manager

**Education/Experience**
- 2-3 years dental experience preferred
- Associates Degree preferred (not required)
- Legible handwriting for communications
- Knowledge of Dental Software a plus (Dentrix)
- Office experience desired
- Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
- Effective verbal skills to communicate with patients and staff
- Team player

**Compensation & Benefits**
Guaranteed Hourly Rate, Paid Vacation & Paid Holidays, 401k Program: with matching contributions, Benefits: (offered at 30 hours or more), Competitive health, dental, and vision plan, Life Insurance and Disability Insurance, Flexible Schedules

Pay: From $24.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating weekends

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: In person