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Retail - Warehouse Supervisor

4 months ago

Providence, United States SSA Group Full time

Retail Warehouse Supervisor

**Who are we**:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
**Position Title**: Retail Warehouse Supervisor
**Reports to**: Retail Operations Manager and Assistant Retail Operations Manager (if applicable)

**Responsibilities**:

- Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
- Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
- Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
- Fulfill guest's needs quickly and efficiently.
- Support Retail Management team and lead warehousing plan to assure easy access and accountability of merchandise.
- Continuously monitor and provide feedback to Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels.
- Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws.
- Maintain a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures
- Support the operation in merchandising product to maximize sales.
- Increase sales by promotional items or suggestive selling while on floor or covering breaks.
- Proactively bring sales opportunities to the above team, analyzing product sales as necessary.
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
- Manage all warehouse functions and operations of the warehouse for the Retail Department.
- Oversee quality, product levels, and inventory of product.
- Receive and process deliveries of merchandise.
- Ensure that all merchandise is properly priced and labeled in a timely manner.
- Provide proper care when handling and transporting merchandise.
- Assist in the maintenance and repairs of the warehouse facility and equipment as necessary
- Ability to accurately process information / merchandise through a POS system.
- Manage Accounts Payable software for initializing processing of invoices.
- Promote an inclusive & supportive approach at the Unit.
- Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
- Perform other tasks as deemed necessary.

Job Requirements
- Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary.
- Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
- Exceptional problem solving/decision making skills combined with the ability to be organized.
- Demonstrates organizational and planning skills.
- Demonstrates the ability to remain flexible in a fast-paced environment.
- Computer and/or inventory system knowledge.
- Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx - 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging
- Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
- Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
- Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience
- Two years retail experience minimum, with Three to Five years warehouse experience.
- All education backgrounds accepted, must be 18 years or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Gro