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Customer Service Specialist

4 months ago

Carlsbad, United States Azzur Group Full time

We are looking for a highly organized and detail-oriented Client Services Specialist to join our team. The role involves managing client requests and relationships to drive revenue growth.

**Responsibilities**:

- Work with customers and colleagues to build sustainable relationships of trust through open and interactive communication,
- Invoicing and Access Management
- Generate Invoices
- Update and manage SD Lab’s Access- Invoicing and Access Management:- Generate monthly financial trend reports.- Central point of contact between scientists, the quality department, and the customer
- Coordinate with the financial office to resolve issues or obtain pertinent information from clients.
- Maintain client records and update account information
- Resolve service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Collaborate with quality and operations to develop solutions
- Quote management: Collaborate with the sales and operations teams to prepare and manage quotes for customers. Maintain accurate records of quotes, follow up on any necessary revisions or approvals
- Communication coordination: Act as a central point of contact between the corporate organization, senior directors, and others as needed
- Facilitate effective communication, schedule meetings, manage calendars, ensure timely dissemination of information, and handle client in-bound calls as needed
- Coordinate marketing information: Gather, organize, and distribute marketing materials, presentations, reports, and promotional content to the appropriate parties within the company. Ensure timely and accurate dissemination of information
- Communicate with vendors to ensure timely delivery of items, costs, and returns

**Requirements**:

- HS Diploma/GED: 4-8 years or BS in biology, chemistry, or other physical sciences discipline
- Experience in a regulated manufacturing environment within the biotechnology, pharmaceutical, or medical device industry is preferred.

**Perks of Working at Azzur**:

- Medical, Dental and Vision
- Competitive 401K plan
- Flexible Paid Vacation Time
- Employee Recognition Program
- Diversity and Inclusion Initiatives
- Training and Mentorship Opportunities

**About Azzur**

Azzur is a GxP compliance and consulting organization dedicated to providing high quality, expertly backed, assistance that drives life science companies to success.

No matter where you are in the product development lifecycle, Azzur is here to help you start, scale, and sustain your business. From pre-clinical manufacturing to process design and process performance qualification, Azzur Group works hand-in-hand with our customers.

**Do What You Love**

We are seeking highly motivated individuals that have the desire to learn, are able to adapt to the ever-changing life sciences field and are flexible to work on various projectsall while exuding Azzur’s core values: Put Others First, Courage to Take Action, Take Personal Responsibility and Have Fun

We aim to serve our clients, create a healthy and fun work environment, and assist with professional growth for each individual through customized career development plans. As a consultant working on multiple cross functional projects, you will be able to quickly garner a wide range of skills and areas of expertise that will propel your career progression.

If a clear career path forward and a positive, transparent, and fun company culture are something you are looking for in your next role, Azzur is the place for you