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Patient Care Assistant
3 months ago
The FGP Patient Care Assistant (PCA) assists with administrative and patient care responsibilities to support efficient practice workflows. The responsibilities include reception, registration and answering phones as well as escorting patients and completing clinical tasks within NYS scope of practice as needed.
- Greets patients and completes check-in and check-out processes as needed
- Answers phones and schedules appointments
- Addresses questions or routes calls/messages to appropriate contact
- Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
- Validates patient medical record per FGP guidelines when accessing and/or updating information
- Takes vital signs and records in Electronic Medical Record
- Assists with the collection of lab specimens
- Supports FGP access and quality initiatives
- Performs other duties as needed
Clinical Responsibilities
- Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
- Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
- Assists with maintaining patient flow to and from exam/treatment rooms. Assists in escorting patients and specimens throughout the facility.
- Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
- Communicates the functionality and purpose of MyChart to patients during intake
- Ensures the appropriate translation services or equipment is in place prior to the start of visit
- Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
- Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
- Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
- Maintains patient privacy as it relates to HIPPA standards.
- Handles appropriate patient calls and documents outcome of all patient communications as needed.
- Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
- Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
- Assists providers with procedure and/or set-up according to specialty
- Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
- Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards
- Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
- Reviews appropriate downtime procedures as it relates to patient visit
- Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
Administrative Responsibilities
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
- Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance..
- Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
- Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate.
- Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
- Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
- Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uplading outside documents
- results, records, forms, etc. Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documentsReports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
- Monitors waiting areas to identify and communicate wait times
- Performs check-out functions including providing after visit summary information, scheduling follow-up visits and referrals, and collecting any time-of-service payments as needed.Promotes the use and sign-up of MyChart
- Answ
