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Multi-site Manager

4 months ago

Queensbury, United States WellNow Urgent Care Full time

Urgent Care Multi-Site Managers (MSMs) functions in a strategic leadership position that will manage the overall operations of multiple UC facilities, ensuring the WellNow mission, vision, culture, and strategy for future growth. The Multi-site Manager also ensure s all patients receive high quality, efficient care. Responsible for the daily operations of their assigned Sites including patient satisfaction, employee engagement, revenue, profitability, team selection, performance, and development.

We offer competitive pay and exceptional benefits that include:

- Free urgent care visits for employee and immediate family members
- 401K plan with generous company match
- Monthly bonus opportunity

**Responsibilities**:

- Monitors Practice Metrics; including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement and executes improvement plans approved by Leadership.
- Ensure patients, visitors, medical staff, colleagues and others are treated with compassion and respect. Strives for excellent patient satisfaction.
- Places an emphasis on patient safety, quality, convenience and customer service.
- Supervises the orientation, training and cross training of clinic staff with the assistance of the clinical lead and provider to ensure that all competencies, policies, established practices and standards are followed and adhered to.
- Participates in the development and leads the execution of UC goals and objectives.
- Clearly communicates goals and objectives to employees in partnership with the clinical lead and provider.
- Responsible for employee timekeeping, attendance tracking, absence management, and approvals in a timely manner.
- Partners with Regional Practice Managers and Lead Providers to manage site staffing levels to ensure the office is adequately staffed to serve patients.
- Creates a work schedule for all clinical positions in partnership with clinical lead and provider. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
- Participates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations.
- Identifies and mentors team members for promotional opportunities in partnership with clinical lead.
- Addresses individual or team performance deficiencies in collaboration with RPM and HR Business Partner.
- Handles patient and visitor issues and complaints utilizing the grievance policy and procedure in partnership with clinical lead and provider.
- Partners with clinical lead and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.
- Follow through on programs, practices and team leadership to improve operations, staff retention and employee engagement in partnership with clinical lead and provider.
- Supports pilot initiatives such as, but not limited to new systems, new processes, etc.
- Participates in grassroots marketing initiatives under the direction of the Marketing team.
- Assists in managing accounts receivables/bad debt for their site.
- Oversees all clinic staff and activities to ensure the correct and timely delivery of all services.
- Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.
- Provide managerial oversight and leadership for the day-to day quality, service, administrative, and operational components of assigned sites.
- Create a team environment which encourages positive staff morale, engagement, and commitment to healthcare excellence.
- Track site turnover and implement action plans to reduce unhealthy turnover
- Create a clear vision of the company values and initiatives, build strong relationships within the clinic and organization, being knowledgeable and leading by example.

Minimum Education and Experience

EDUCATION:
High School or GED required

College degree preferred

Multi Location Management Experience

MENTAL AND VISUAL REQUIREMENTS:
Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.

Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.

EMPLOYER'S DISCLAIMER:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Pay: $63,000.00 per year

**Benefits**:

- 401(k)