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National Customer Service Representative
4 months ago
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Academy Fire Life Safety is seeking National Customer Service Representatives
Please text “Academy” to 516-973-0140 to connect with Ember, Academy Fire’s Recruiting Assistant, to learn more about this position and the company.
Salary Range - $20.00 an hour to $25.00 an hour based on experience.
**About This Role**: This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
**What You’ll Do**:
- Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
- Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
- Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
- Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
- Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
- Work cross functionally with other teams and departments.
**Qualifications and Requirement**:
- Customer service and/or dispatch experience.
- Knowledge of MS Office: Outlook and Excel.
- Strong verbal and written communication skills (Strong Phone Skills)
- Professional
- Sense of urgency
- Detail oriented
- Production/Task focused
- Ability to multitask
- Time management skills
- Problem solving skills
- Team player
National Facilities Maintenance experience is a plus
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
