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Pool Server Assistant
3 months ago
**Who We Are**:
Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Paséa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique café, as well as two pools, a hot tub, full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
**Company Description**:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
**Our Guiding Principles**: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
**Job Description**:
What You Will Accomplish
1. Warmly greets and welcomes guests upon arrival. Offers amenities such as umbrellas, towels, refreshments, etc. Answers general questions about property and amenities. May escort guests to/from pool facility areas.
2. Cleans and sets dining areas on the pool deck as directed. Maintains a neat, clean, organized, safe and comfortable environment for our guests. Maintains a flow of soiled dishes to the kitchen and clean supplies to the dining areas of the department.
3. Maintains cleanliness of pool areas and equipment, including the pool deck, cabanas, daybeds, lounge chairs and pool towels. Disposes of trash left on the pool deck. Stocks towels, linens, supplies, and amenities in the pool areas. Provides towel service to pool guests as needed and assigned.
4. Maintains knowledge of available amenities and upcoming events related to the pool, outlets and hotel.
6. Completes pre, running and post shift side-work requirements (i.e. rollups, condiments, etc.) as directed.
7. Immediately reports any noted repairs or maintenance of recreation or public areas.
8. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from member complaints, intoxication or disruptive behavior.
9. Must wear non-slip, oil-resistant shoes.
What You Will Bring
Welcomes and attends to recreation needs of all pool guests. Assists pool guests with use of pool facilities and amenities to include but not limited to showers, cabanas, daybeds, lounge chairs and pool towels. Ensures pool area is kept clean and appropriately supplied according to department procedures and standards to exceed guest satisfaction. Assists pool servers with delivering food and beverages to pool guests.
Great If you have
- Prior food service experience desired.
- Prior related experience in a hotel or pool environment preferred.
- A basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
- A positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
- No formal education required.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
