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Tax Examiner 1, Lobby

4 months ago

Atlanta, United States State of Georgia Full time

**This Recruitment is Open to the Public**

The Department of Revenue has multiple Tax Examiner I openings in the Motor Vehicle Division’s Title Processing Unit. If you are enthusiastic about providing top notch customer service while digging into the details of issues to find the right solution, we want to hear from you
- Answering inquiries and addressing customer issues
- Balancing daily cash drawer with accuracy
- Using independent judgment to perform clerical duties as assigned

**Entry Qualifications**
Associate degree in accounting or a related area from an accredited college or university

~ **OR** one year of job-related experience

**Required Skills & Experience**
- Experience working in a customer facing environment processing monies and balancing daily cash drawers
- Experience explaining information or service eligibility requirements to the general public
- Ability to spot errors in documents and follow up in a timely manner
- Ability to verify calculations and other mathematical/financial information
- Customer Service: Ability to appropriately address internal & external customer issues while respecting business needs
- Teamwork and Cooperation: Ability to promote the team atmosphere and work well with co-workers & leadership
- Judgment and Decision Making: Ability to use proper judgment in selecting which issues to handle or re-direct
- Accountability: Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
- Results Orientation: Ability to meet deadlines and achieve performance goals, while focused on efficient & effective problem resolution

**Preferred Qualifications**
- Production-driven data entry
- Contact center experience

**Position Status & Pay Grade**:Unclassified -** **Pay Grade F
**Hiring Range**: $29,519.63 - $38,200
**State Personnel Board Rules for current State Employees**
**478-1-.12 Salary**
**478-1-.15 Changes to Employment Status**

**Location**:Department of Revenue South Metro Office: 4125 Welcome All Rd, Atlanta 30349 *This position requires in-office hours of 8am - 4:45pm, Monday -Friday.

**About DOR**
The Department of Revenue is the principal tax collection agency for the State of Georgia. DOR administers tax laws and enforces laws and regulations concerning alcohol and tobacco products in the state. Our mission is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service.

**Benefits We Offer**
- 13 paid State holidays
- Annual & Sick Leave accrual
- Medical, Dental & Vision coverage
- 401(k) 5% employer match

**Important**:
**If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.**

**Equal Opportunity Employer**:
The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, or disability. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.

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Associate degree in accounting or a related area from an accredited college or university; or One (1) year of job-related experience.