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Service Technician
4 months ago
**Arizona's Dukes of Air**
6938 E Parkway Norte, Mesa, AZ 85212
**SIGN ON BONUS UP TO $2500**
**Overview**
**Why You Should Join the Service Experts Team?**
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**
Service Experts Company Perks and Benefits for YOU
- Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions **Depending on Center this could be more
**Generous PTO provided**
- 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during “Slow Season” - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
- Ready to get out of your work truck? We have ample **advancement **and **career-growth opportunities **available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored **Medical, Dental, **and **Vision Insurance programs**:
- We provided **wellness program** options for **free employee medical**:
- Company-provided smart **phone**, **tablet**, **uniform plan**, and **tool replacement** program
- We’ll make you better at what you do with our internal **Training Academy**:
- Best-in-class **401(k) Retirement Savings Plan** with attractive **company matching** contributions
- ** Company-paid employee Life Insurance** with options for YOU and your Family
- ** Short-term** and **Long-term disability** insurance options that will protect you and your family if you are unable to work
- ** Supplemental benefit programs** such as: Legal advice, pet insurance, and health advocacy programs
- Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing_
**Responsibilities**
- Works under mínimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance
**Qualifications**
- High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little
