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Warranty Representative

4 months ago

Sarasota, United States Neal Communities Full time

Neal Communities is proud to be recognized as the **_2023 #1 Top Workplace in Sarasota & Manatee Counties_**. Where you work matters We are a family company; we love what we do, and it shows

We are looking for a Warranty Representative with a strong focus on customer service to join our Neal Signature Homes team Your role will involve handling warranty claims for our customers. Working closely with clients, you'll ensure the prompt resolution of warranty issues and deliver outstanding customer service.

**WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES**:

- **The People **We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
- **Outstanding Benefits - **Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
- Excellent Compensation Package
- Employer Paid Life Insurance
- Supplemental Insurance
- Long & Short-Term Disability Insurance
- 401(K) with Company Matching Contributions
- PTO & Paid Holidays
- Employer Paid ID Theft Protection
- Employee Home Purchase Discount Program
- Tuition Reimbursement Program
- Employee Wellness Program
- Employee Assistance Program (EAP)
- Employee Service Awards
- Vendor Discount Program

**WHAT YOU'LL DO**:

- Communicate and work with the Warranty Coordinator daily to promptly address homeowner warranty requests. Escalate issues to management with complete information/documentation.
- Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy.
- Be able to identify and manage warranty-related issues for our homeowners. Diagnostic ability and verbal and written communication are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc.
- Must be well versed in industry standards and Neal Signature Homes warranty guidelines and have the ability to communicate our warranty policies to our homeowners
- Provide the highest level of customer service to our customers using the Neal Signature Homes warranty guidelines established in the warranty manual
- Demonstrate the highest level of customer satisfaction and knowledge as our customers' primary contact when they have warranty issues
- The Warranty Representative will supervise items requiring subcontractor/vendor involvement to repair or replace. This may include scheduling, follow-up, and closure of the repair with the sub or vendor
- Submit all work orders with complete information on work performed or a description of the problem to be forwarded daily to the subcontractor/vendor for resolution.
- Manage and follow up on all scheduled repairs to ensure completion and satisfaction of the customer
- Provide after-hours customer support for reported emergencies via the "hotline" and security response to all Neal Signature Homes facilities
- Provide maintenance service for Neal Signature Homes facilities as needed, including rented warehouse space
- Become proficient in data entry into the Warranty System
- Perform any other duties as directed by management
- The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

**WHAT YOU BRING**:

- Familiarity with residential construction
- Strong problem-solving skills
- Outstanding verbal and written communication abilities
- Capability to work autonomously and meet deadlines
- Exceptional customer service aptitude
- Proficiency in computer usage and adaptability to company platforms
- Highly organized, driven, with a sense of urgency and keen attention to detail

**PHYSICAL REQUIREMENTS**:

- The ability to lift, carry, push and pull 20/60/100 pounds regularly.
- The ability to move safely over uneven terrain.
- The ability to bend, squat, climb stairs and lift frequently.
- Continuous walking, standing and moving about.
- Repetitive movement of hands, arms and legs.
- Constantly works in outdoor weather conditions.
- Finger dexterity may be required to operate a computer keyboard and calculator**.**

**_We are an Equal Opportunity Employer and a Drug-Free Workplace Employer._