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Hbhc Team Support Coordinator Ii
4 months ago
**Join our Home-Based Hospital Care team today**
UW Health Care Direct has been an affiliate of UW Health since 1994. In July of 2020 UW Health Care Direct (formerly known as Chartwell Midwest Wisconsin) officially consolidated all community
- based home health services to Chartwell from UW Health and Unity Point Health leading to the establishment of UW Health Care Direct. UW Health Care Direct is dedicated to providing home health care services in the Dane County area, ensuring the highest quality of care for the community.
**How does competitive pay, over 3 weeks' vacation accrual in first year and a great benefit package sound to you?**
**Benefits Include**:
Health, Dental, and Vision coverage - Competitive premiums
401K matching - we match 100% on the first 3% you contribute and then match 50% on the next 2% you contribute
Employee Assistance Program - A great resource when facing different situations in life Confidential
PTO - Generous PTO **8.92** hours accrued biweekly for a fulltime position (80 hours per pay period)
Flex Spending Account
Dependent Care
Short Term Disability - Employer Paid
Long Term Disability - Employer Paid
Basic Life Insurance & AD&D - Employer Paid
Voluntary Life Insurance
Benefits take effect the first day of the following month you are hired 401k eligibility starts one month after all other benefits
***
The Home-Based Hospital Care Team Support Coordinator II (HBHC TSC) provides administrative and scheduling support for the Home-Based Hospital Care program. The HBHC TSC II will provide scheduling, administrative support to the Home-Based Hospital Care program including program/role development, care coordination, patient charge entry, scheduling, office management, and physician administrative support.
**ESSENTIAL JOB KNOWLEDGE**
- Meet patient needs through a variety of methods including but not limited to:
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
- Check-in patients.
- Schedule appointments via phone, in person or via electronic correspondence.
- Schedule follow-up appointments.
- Cancel and reschedule appointments.
- Manage electronic worklists.
- Manage templates for day to day edits and reschedules.
- Create and maintain patient records:
- Verify and update patient demographics.
- Verify visit account and insurance information and update as needed.
- Create Home-Based Hospital Care account records.
- Complete Medicare as a Secondary Payor Questionnaire as needed.
- Collect patient photographs, document signatures and insurance card scans.
- Collect copays, pre-payments, and outstanding balances.
- Generate MyChart activation codes.
- Update and verify primary care and referring providers.
- Manage visit prior authorization and referral requirements:
- Counsel patients on prior authorization, referral requirements, and insurance networks as prompted by HealthLink.
- Evaluate referrals and link to appropriate upcoming appointments.
- Submit online requests for prior authorization to be completed by UWH Prior Authorization department. Track and manage the request through to appointment resolution.
- Counsel patients on financial responsibility form if referral is not obtained by time of service and collect signature.
- Provide excellent customer service to patients and family members:
- Communicate in a manner consistent with positive patient relations.
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members.
- Collaborate with customers in planning and decision making to result in optimal solutions.
- Remain calm under pressure and effectively deal with difficult people.
- Independently recognize, interpret, and evaluate situations and their level of urgency.
- Other miscellaneous tasks could include:
- Provide administrative support to the Home-Based Hospital Care program
- Assist with the orientation and training of other employees.
- Maintains or initiates faxes.
- Contribute to the smooth operation of practice.
- Ordering and management of supplies for program locations.
- Demonstrates effective written communication skills.
- Demonstrates the ability to verbally communicate effectively and express ideas clearly.
- Takes the initiative to present ideas/suggestions to management.
- Communicates on a regular basis with supervisor.
- Utilizes appropriate communication lines in relaying problems, concerns, and ideas.
- Consistently follow standardized rules of language regarding spelling, punctuation, grammar, work usage, and composition.
- Composes clear, direct, and succinct written messages that effectively conveys information.
- Seeks to resolve confrontations and disagreements constructively.
- Builds good rapport with patient, caregivers, and practitioners.
- Is receptive to new ideas and views of others.
- Acts as a positive influence on others; positively impacts morale.
- Thrives in being part of a team and is self-
